Director of Operations

Toys For Trucks • Appleton, WI

28d • Hybrid

About The Position

Toys For Trucks, a leading retailer for automotive accessories since 1989, seeks passionate individuals to join our team. We offer a dynamic and rewarding work environment in the automotive aftermarket industry, specializing in car, truck, and Jeep accessories like truck caps, tonneau covers, fleet products, lighting upgrades, suspension, lift kits, wheels, tires, seat covers, and much more. We value quality, durability, and ease of operation, and foster a customer-centric culture with personalized attention. Our friendly and professional staff are experts in guiding customers through our extensive product offerings. If you're passionate about the automotive industry, enjoy a fast-paced environment, and thrive on providing exceptional customer service, apply today! Join us in fueling our customers' passion for the auto enthusiast lifestyle while building a fulfilling career.

Are you a strategic, results-driven leader with a passion for building high-performing teams and driving operational excellence? Do you thrive in a fast-paced, multi-unit environment where you can influence business performance, develop leaders, and create scalable processes that support growth? If you're an experienced operations professional with strong financial acumen, a customer-first mindset, and a passion for the automotive industry, we'd love to hear from you.

Requirements

• 10+ years of multi-unit leadership experience with a proven track record of driving sales, profitability, and operational excellence in the automotive aftermarket, retail, or service industry.
• Strong business and financial acumen with experience managing P&L performance, labor controls, inventory management, and operational metrics.
• Demonstrated ability to lead, coach, and develop high-performing teams while building strong leadership benches through succession planning.
• Strategic thinker with the ability to translate vision into execution and drive results across multiple locations.
• Excellent written, verbal, and interpersonal communication skills with the ability to influence and build trusted relationships at all levels.
• Strong organizational, leadership, analytical, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency with NetSuite, Microsoft Office, and other business management systems.
• Valid driver's license, reliable transportation, and ability to travel extensively (40–60%) throughout the United States and Canada.
• Ability to meet the physical demands of the role, including standing for extended periods and lifting up to 40 pounds when necessary.
• High school diploma or equivalent required.

Nice To Haves

• Prior hands-on automotive, aftermarket accessory, or installation experience.
• Associate's or Bachelor's degree in Business, Operations, Management, or a related field.
• Experience supporting new store openings, acquisitions, and operational integrations.
• Deep knowledge of automotive aftermarket products, retail operations, and service-based business models.

Responsibilities

• Lead, coach, and develop District and Store Managers to drive high performance, accountability, and operational excellence across 26 retail and service locations throughout the United States and Canada.
• Create and execute strategic plans that drive revenue growth, profitability, margin improvement, and overall P&L performance while translating corporate objectives into actionable field initiatives.
• Monitor key business metrics including sales, labor, productivity, average repair order (ARO), inventory performance, and operating expenses, implementing improvement plans where needed.
• Recruit, hire, retain, and develop top talent while building a strong leadership pipeline through succession planning, ongoing coaching, and talent development initiatives.
• Standardize operational processes, procedures, and best practices to ensure consistency, compliance, and brand alignment across all locations.
• Conduct regular store visits, audits, and business reviews to evaluate performance, support teams, ensure compliance, and identify opportunities for improvement.
• Champion a customer-first culture by ensuring exceptional service standards, resolving escalated customer concerns, and implementing long-term solutions.
• Collaborate with Finance, Human Resources, Marketing, Supply Chain, Merchandising, Purchasing, and other corporate partners to support company initiatives and business growth.

Benefits

• Competitive Pay/Salary - Negotiable based on experience
• Health / Dental / Vision Insurance - Eligible 1st of the month following 30 days employment
• Company 401k with match - Eligible following 90-day intro period
• Employee Discount Program - Eligible following 90-day intro period
• Paid Time Off - Eligible following 90-day intro period. Accrual based earning up to 120 hours in the 1st year
• Professional Development - Opportunities for growth based on performance, employee & company goals
• Work/Life Balance - Hours are M-F first shift - Occasional weekends

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED