PMAC - Director of Operations

HR Performance & Results • Toronto, ON

6d

About The Position

The Portfolio Management Association of Canada (PMAC) is seeking a Director of Operations to oversee the organization's internal operations, administration, facilities management, and human resources. Reporting to the President, this role is crucial for building and managing the infrastructure, systems, and processes that support PMAC's member-focused programming, events, and engagement. As part of the senior leadership team, the Director will provide day-to-day leadership for back-office operations and member services, ensuring the timely and consistent delivery of communications, programs, and experiences. This position holds primary responsibility for internal operations and the execution of member programs and events, working in tandem with the President who maintains strategic leadership and board accountability.

Requirements

• Minimum of 10 years of progressive leadership experience in operations and/or member services, ideally within a trade, professional, or membership-based association or investment industry experience.
• Post-secondary business degree or equivalent professional and educational experience.
• Demonstrated ability to manage complex operations and multiple priorities in a small, high-impact team.
• Proven experience leading teams through direct reports, building high-performing cultures, and managing cross-functional delivery.
• Experience in project management of programs/services, systems and vendors.
• Strong judgment, problem-solving capability, and ability to translate strategy into effective execution.
• Ability to travel nationally as required.

Nice To Haves

• French language skills considered an asset.

Responsibilities

• Provide day-to-day functional oversight across operations, events, membership, and programs, setting priorities, service standards and delivery expectations.
• Develop and manage the annual work plan aligned with PMAC’s strategic plan, including key performance indicators (KPIs) for functional staff.
• Monitor progress against objectives to ensure on-time, accurate delivery, while proactively identifying risks, dependencies, and resourcing pressures.
• Strengthen internal capacity as PMAC scales by clarifying roles and responsibilities, supporting structured onboarding, and developing cross-coverage and continuity plans.
• Provide leadership oversight for PMAC’s member programs, events, meetings (virtual and in-person), ensuring a high-quality, consistent member experience across the annual calendar.
• Approve program and event strategies, themes, formats, and target audiences in alignment with PMAC's strategic priorities and member value proposition.
• Working with the Head of Events & Member Services, oversee program and event budgets, including forecasting, cost controls, financial performance tracking, and reporting on ROI and engagement outcomes.
• Use member feedback, participation metrics, and CRM insights to continuously refine the marketing and programming mix and support member retention and engagement.
• Ensure events and programs are efficiently delivered and supported by appropriate systems, vendors, and internal processes.
• Oversee PMAC’s internal operations and administrative functions, ensuring scalable infrastructure to support national programming, advocacy and events.
• Ensure efficient day-to-day operations, including facilities management and related vendor relationships, internal workflows, and operational support for member-facing activities.
• Establish, refine, and maintain operational policies, procedures, and internal controls to support consistency, accountability, and risk management.
• Oversee HR administration and outsourced HR service providers, facilitating all related activities, including recruitment, onboarding/offboarding, role documentation, performance management process, staff training, and compensation and benefits administration.
• Partner with the President on workforce planning, organizational design, and resourcing decisions to support PMAC’s strategic priorities.
• Ensure compliance with applicable employment legislation and HR best practices, working with external legal counsel and advisors as required.
• Support the development of a positive, inclusive, and engaged workplace culture aligned with PMAC’s values.
• Oversee PMAC’s internal systems and technology platforms, including CRM/member database, website, financial and administrative systems, event registration, phone, online communication platforms, document management, HRIS and other technology platforms.
• Identify opportunities to streamline processes, integrate systems through operational efficiency through better use of systems, automation and standardization.
• Serve as internal owner for service provider relationships related to IT, systems and operational support services.
• Support the President and the Board by ensuring strong internal controls, clear documentation, and reliable operational reporting.
• Prepare internal operational reports, dashboards, and briefing materials for senior leadership and the Board, as required.
• Coordinate logistics, materials and internal support for Board and Executive Committee meetings, Board and Committee term monitoring and succession planning.
• Work closely with all team members to ensure effective communication, collaboration, and accountability across teams.
• Ensure organizational capacity, systems, and resources are aligned with PMAC’s strategic plan and priorities.
• Act as a central coordination point for internal initiatives that span multiple functions.

Benefits

• Competitive compensation & benefits package
• Employer matched contributions to a Group Registered Retirement Savings Plan (RRSP)
• Competitive annual bonus tied to organizational and individual success
• Vacation plus time off between Christmas and New Year’s

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree