Director of Operations (DOO)

Smashburger•Mesa, AZ

1d•Hybrid

About The Position

The Director of Operations leads multi-unit restaurant performance across assigned markets, driving sales, guest satisfaction, and team development. This role partners closely with restaurant leadership to ensure consistent execution of brand standards and operational excellence.

Requirements

5+ years of multi-unit restaurant leadership experience
Proven ability to drive sales, develop teams, and improve operations
Strong leadership, communication, and coaching skills
Solid financial and operational acumen
Highly organized, self-directed, and results-driven
Based in Arizona with ability to drive to the locations in the specified market
Valid driver’s license
80–85% travel within market
Availability for nights, weekends, and on-call support as needed
Ability to stand for extended periods and lift up to 50 lbs
Completion of company training program required

Responsibilities

Oversee 6–10 restaurant locations (primarily corporate; some franchise exposure)
Lead, coach, and develop RGMs, RMs, and Supervisors to achieve sales, labor, and operational goals
Conduct regular in-market visits (4–6 days/week) to drive performance and accountability
Improve guest experience metrics (NPS, OSAT) and resolve guest concerns within 24 hours
Analyze financial performance (sales, labor, costs) and implement improvement plans
Review schedules, staffing, and inventory to optimize efficiency
Build talent pipelines through hiring, development, and succession planning
Ensure completion of training programs and adherence to company standards
Maintain compliance with food safety, operational, and regulatory requirements
Partner cross-functionally with HR, Recruiting, Training, and Marketing
Execute local store marketing initiatives to drive traffic and sales