Director of Operations

Associa•Tucson, AZ

About The Position

Associa is looking for a Director of Operations to join our team. The Director of Operations oversees their organization’s production of goods and/or services. They oversee various departments. They must make sure that their company’s products meet or exceed clients’ or customers’ expectation. They must make sure that their company’s operations run smoothly and effectively. Depending on the size of their company, they may be involved in establishing sales and profit goals and managing communities. They must make sure that their company conducts their business in a safe manner. They must comply with safety and environmental rules and regulations.

Requirements

3-5 years of directly related or closely related experience
Knowledge of operations, and/or underwriting management.
Knowledge of applicable state statutes.
Knowledge of all Associa operating systems and programs preferred.
Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level.
Knowledge of company policies, procedures and forms at an expert level.
Knowledge of conflict resolution techniques at an expert level.
Project management at an expert level.
Self-motivated, proactive, detail oriented and a team player.
Professional customer service skills.
Time management and time critical prioritization skills.

Nice To Haves

Bachelor’s Degree Preferred
Master’s Degree Preferred

Responsibilities

Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
Monitor corporate and client delinquency rates and collections process for account portfolio.
Attend Board meetings per the management agreement and community events as needed.
Prepare Board packages according to established time frames.
Ensure Board of Directors is aware of legal actions involving the Association.
Maintain unit and contract files relating to the operations of the Association.
Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary
Responsible for maintenance of C3 data base, including updating resident information
Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
Monitor assist and be a liaison between CSSC Delinquency Department and the Branch regarding all items related to the collection of assessments for the clients.
Manage and mediate disagreements and problems with the delinquency/collection process.
Oversee, monitor and assist the Branch with collection efforts of the Client’s Accounts Receivable
Oversee setup processes of new clients and verify that all the information is accurate, including but not limited to working with the Billing, AR and/or Settlements Department in order for the setup of delinquency protocol; late fee & interest to be accurate.
Manage the day to day Customer Service & Administrative Support Department
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Develops, tracks and reports key performance measurements for the unit.
Develops and implements process and procedures to improve operational efficiency.
Manages the customer service operations, which deals directly with customers and is the first point of contact
Maintain an orderly workflow according to priorities
Oversee cross functional work areas targeted to resolve issues raised by customers.
Responsible for oversight and monitor performance of Associa staff and/or office operations as assigned.
Other duties as assigned.