Director of Operations

KW PROPERTY MANAGEMENT AND CONSULTING•Fort Myers, FL

14d•Onsite

About The Position

The Director of Operations is responsible for managing department leaders, including Food & Beverage and Lifestyle, ensuring operations consistently meet the expectations and standards of the Board of Directors, residents, guests, and KWPMC. This role oversees all Food & Beverage and Lifestyle leaders and is directly responsible for the performance of those departments. The Director directs the entire Food & Beverage operation, including restaurants, bars, banquet operations, catering, and special events, ensuring exceptional hospitality, financial performance, food quality, and service standards. Additionally, they oversee all Lifestyle operations, including resident events, entertainment, clubs, fitness, wellness programming, and community engagement initiatives. The position ensures standards for hospitality, resident experience, food quality, operational performance, equipment, and department execution are maintained while utilizing cost-effective operational practices. They also ensure all Food & Beverage and Lifestyle operations consistently deliver an exceptional resident and guest experience. Recommendations for equipment purchases, operational enhancements, and technology that improve efficiency, resident satisfaction, and financial performance are initiated by this role. The Director develops, monitors, and reports on departmental operating budgets, labor costs, and financial performance across all Food & Beverage and Lifestyle operations, alerting executive leadership of labor or operating cost variances and implementing corrective action plans. They advise the General Manager on staffing, employee relations, scheduling, safety, training, leadership development, succession planning, and organizational effectiveness. Ensuring department leaders consistently administer company policies and practices in a fair, equitable, and compliant manner is crucial. The Director manages departmental budgets and effectively controls operating expenses while maintaining exceptional resident service. They hire, coach, develop, evaluate, and mentor department leaders while fostering accountability, teamwork, and continuous improvement, taking corrective action in a timely manner in accordance with company policy and consulting with Human Resources when appropriate. Maintaining current knowledge of hospitality, food and beverage, lifestyle programming, community association management, and operational best practices to promote innovation and continuous improvement is expected. Participation in Board meetings, committee meetings, resident forums, and operational presentations is required as requested. A flexible work schedule, including evenings, weekends, holidays, and special events, is necessary as operational needs require.

Requirements

Bachelor’s degree (BS/BA) in business administration or related field.
7 or more years of experience related position
5+ years working in hospitality or community association environment
Knowledge of human resources laws and regulations, and employee relations skills.
Expert knowledge with computer programs; MS Office Suite

Nice To Haves

Business Acumen

Responsibilities

Manages department leaders, including Food & Beverage and Lifestyle, ensuring operations consistently meet the expectations and standards of the Board of Directors, residents, guests, and KWPMC.
Oversees all Food & Beverage and Lifestyle leaders and is directly responsible for the performance of those departments.
Directs the entire Food & Beverage operation, including restaurants, bars, banquet operations, catering, and special events, ensuring exceptional hospitality, financial performance, food quality, and service standards.
Oversees all Lifestyle operations, including resident events, entertainment, clubs, fitness, wellness programming, and community engagement initiatives.
Ensures standards for hospitality, resident experience, food quality, operational performance, equipment, and department execution are maintained while utilizing cost-effective operational practices.
Ensures all Food & Beverage and Lifestyle operations consistently deliver an exceptional resident and guest experience.
Initiates recommendations for equipment purchases, operational enhancements, and technology that improve efficiency, resident satisfaction, and financial performance.
Develops, monitors, and reports on departmental operating budgets, labor costs, and financial performance across all Food & Beverage and Lifestyle operations.
Alerts executive leadership of labor or operating cost variances and implements corrective action plans to improve operational performance.
Advises the General Manager on staffing, employee relations, scheduling, safety, training, leadership development, succession planning, and organizational effectiveness.
Ensures department leaders consistently administer company policies and practices in a fair, equitable, and compliant manner.
Manages departmental budgets and effectively controls operating expenses while maintaining exceptional resident service.
Hires, coaches, develops, evaluates, and mentors department leaders while fostering accountability, teamwork, and continuous improvement.
Takes corrective action in a timely manner in accordance with company policy and consults with Human Resources when appropriate.
Maintains current knowledge of hospitality, food and beverage, lifestyle programming, community association management, and operational best practices to promote innovation and continuous improvement.
Participates in Board meetings, committee meetings, resident forums, and operational presentations as requested.
Maintains a flexible work schedule, including evenings, weekends, holidays, and special events, as operational needs require.