Director of Operations

Acacia Network•New York, NY

18d

About The Position

The Director of Operations oversees service delivery and operational functions, including supervising and coaching staff, ensuring training and regulatory compliance, and maintaining client access to essential services. The role coordinates operations, security, and maintenance schedules; monitors reporting, documentation, inspections, inventories, work orders, incidents, and investigations; and manages vehicle schedules and upkeep. The Director also promotes customer service, confidentiality, professional conduct, effective time management, and collaboration among staff, departments, vendors, administrators, and community partners.

Responsibilities

Supervise and coach staff to ensure high-quality service delivery, including participating in monthly departmental meetings and scheduling supervision.
Ensure supervision follows the established format and reviews tasks outlined by each position.
Meet training standards and schedule regular training sessions for subordinates.
Lead subordinates in crisis prevention and intervention techniques.
Ensure all clients maintain access to services such as meals, laundry, and toiletries.
Maintain knowledge of and ensure compliance with Part 491 Regulations, the Callaghan Decree, and requirements from funding sources.
Maintain working knowledge of technological systems used by the program and its affiliates.
Understand subordinates’ strengths and challenges and maintain plans to address those challenges.
Maintain collaborative relationships with providers affiliated with ANH.
Complete, review, and ensure timely submission of internal and external reports.
Ensure work outputs are substantive.
Review and track work order submissions and completion.
Review and track incident reports.
Review and update monthly building schedules, including securing appropriate operations, maintenance, security, and DHSPD certifications.
Complete monthly building inspections.
Track visits and services provided by vendors and contractors.
Audit Fire Safety records.
Complete monthly inventories of client supplies.
Produce minutes for departmental meetings.
Conduct and document supervision of direct reports.
Provide staff with Corrective Action Plans and apply progressive disciplinary action when required.
Review and document follow-up on operational complaints and grievances.
Audit operational tasks, including bed-signing procedures, supply issuance, meal rosters, property storage, locker and dorm inspections, facility logbooks, and incident submissions.
Ensure timely completion of Operations investigations.
Maintain the van schedule, conduct vehicle inspections, and ensure vehicle maintenance.
Ensure clients receive the best customer service.
Protect the confidentiality of client and staff information.
Ensure compliance with ANH’s Standards of Conduct, Code of Conduct, and Workplace Civility Policy.
Model appropriate behavior for clients and staff.
Adhere to the work schedule and ensure relevant Operations, Security, and Maintenance staff adhere to their schedules.
Avoid unscheduled absences.
Review and manage departmental hours and respond to time-off requests.
Prioritize and complete work within a reasonable timeframe using time-management skills.
Perform job duties with quality and adhere to the Dress Code Policy.
Provide interdepartmental support when needed and serve as a resource to staff and colleagues.
Maintain open communication with departments, vendors, IVC, DHS Administration, ANH Administration, and community partners.