Director of Operations

MGA Homecare•Charlotte, NC

17h

About The Position

The Director of Operations is responsible for multiple MGA sites nationwide. This role implements MGA strategies and ensures company goals and objectives are achieved at assigned sites. The Director leads people and monitors processes and programs across sites to achieve expected outcomes, meet contractual obligations, and meet or exceed client expectations. The role connects MGA strategic priorities with client needs and expectations, communicates client feedback, and shares client-relations lessons learned with direct reports. The Director collaborates with site managers, regional team members, and MGA colleagues across disciplines to implement and monitor business-process and clinical-quality improvement initiatives. The Director tracks, monitors, and communicates regional planning, budgeting, and forecasting activities; assists with and reviews others’ work on related tasks; analyzes site budgets and financial reports; and takes corrective action as needed. The role identifies potential financial issues and process inefficiencies, drives improvements in regional financial performance, and helps solve planning, budgeting, and forecasting issues. The Director supports the company’s mission, ethics, and goals; represents the company positively and professionally; maintains a neat professional appearance; reports as scheduled; and follows company policies and procedures. MGA is an Equal Opportunity Employer and considers qualified applicants without regard to protected status under applicable law.

Requirements

At least 3 years in an operations or project management position.
Demonstrated leadership and vision in managing major projects or initiatives.
Ability to delegate responsibilities effectively.
Excellent computer skills and proficiency in Microsoft Office and Google Apps.
At least 1 year of bookkeeping experience.
Excellent verbal and written communication and interpersonal skills.
Detail-oriented and highly organized.
Comfortable taking initiative with general direction.
Ability to excel in a fast-paced community environment.
Strong people-management skills, openness to direction, and commitment to completing the job.
Fits MGA’s culture: disciplined, adaptable, supportive, and creative.

Responsibilities

Implement MGA strategies and ensure company goals and objectives are achieved at assigned sites.
Direct people and monitor processes and programs across sites to achieve expected outcomes, fulfill contractual obligations, and meet or exceed client expectations.
Help clients understand how MGA strategic priorities connect with their needs and expectations.
Communicate client feedback and share client-relations lessons learned with direct reports.
Collaborate with site managers, regional team members, and colleagues across MGA to implement and monitor business-process and clinical-quality improvement initiatives.
Track, monitor, and communicate regional planning, budgeting, and forecasting activities; assist with and review others’ work on related tasks.
Review and analyze budgets and financial reports for assigned sites, take corrective action as needed, provide insight into financial results, and solve related planning, budgeting, and forecasting issues.
Identify and communicate potential financial issues and risks, drive improvements in regional financial performance, and identify financial process and reporting inefficiencies and suggest improvements.
Support and execute the company’s mission, ethics, and goals.
Represent the company positively and professionally in the company and community.
Maintain a clean, neat, professional appearance in accordance with the dress code.
Report on time and as scheduled to complete work within designated time.
Adhere to company policies and procedures outlined in the Employee Handbook, Employee Agreement, or communications from the executive team.