Director of Operations

Golden Steps ABA•Englewood Cliffs, NJ

About The Position

Golden Steps ABA is on a mission to change lives—one step at a time. We’re not just building a team; we’re creating a community where inclusion, impact, and growth are the norm for our teammates and our patients. If you're ready to take the next step forward and want to be part of a crew that celebrates heart, hustle, and high standards, come thrive with us. Unmatched Culture Connection is at the heart of who we are. Whether we’re sharing laughs at team outings, enjoying monthly lunches, or celebrating milestones together, we make time to connect, have fun, and grow as one team. Diversity & Inclusion We thrive on different perspectives. Our strength lies in the unique experiences of our team — fostering a collaborative, inclusive space where everyone’s voice matters. Growth & Advancement We don’t just hire — we invest. With a “hire-to-retire” mindset, we offer clear career paths, professional development, and advancement opportunities at every stage. Support for Continuing Education Your goals matter. That’s why we provide tuition discounts, CME libraries, RBT training, university discounts, ongoing mentorship and paid training. We’re helping you level up your skills and chase your career dreams. Benefits and Perks Created to Support You Enjoy competitive PTO, paid sick leave, health/dental/vision coverage, and a 401K with match — because great work deserves great benefits.

Requirements

A high EQ - you are a connector of people and a natural leader
A track record of leading and managing a successful team for at least 2 years.
A history of innovation and performance improvement
An exceptional understanding of leadership and management that has been shaped by practical experience.
Experience autonomously building something successful from start to finish.
Proven ability to maximize productivity through thoughtful organization.
Ability to collaboratively communicate and lead team members from all departments and levels.

Nice To Haves

Bachelor’s degree or higher strongly preferred.

Responsibilities

Ability to create/implement policies for respective state.
Oversee client onboarding.
Coordination of scheduling.
Overseeing the management of schedules and cancellations.
Submitting authorization requests to insurance companies.
Oversee maintenance of CRM system.
Ensuring the utilization of client hours and therapists’ availability.
Monitoring client’s insurance plans and Eligibility.
Collaborating with Talent Acquisition team to ensure talented hires.
Attending job fairs
Posting/sharing jobs on Job posting platforms and social media
Marketing initiatives to spread brand awareness for patients and candidates.
Strategic planning to grow state.
Collaboration with other members of the management team to build and enhance internal strategies.
Other tasks as assigned.