Director of Operations

City Wide Facility Solutions•Toledo, OH

5d•Onsite

About The Position

City Wide Facility Solutions is seeking a motivated, results-driven Director of Operations to lead and develop their operations team serving commercial facilities throughout Northwest Ohio. This role is ideal for someone with experience in facility management, commercial property operations, building maintenance, or related service industries who is ready to advance their leadership career. The company is a building maintenance management company that simplifies facility management for businesses by acting as a single point of contact for services like janitorial, floor care, window cleaning, landscaping, and handyman services. The Director of Operations will lead the team responsible for coordinating these services through strong relationships with clients and independent service partners.

Requirements

Demonstrated success leading, coaching, or supervising employees or service teams.
A working understanding of commercial facilities and the services required to maintain them.
Strong organizational skills and the ability to manage multiple priorities.
A proactive, solutions-oriented approach to challenges.
Excellent communication and relationship-building skills.
The ability to balance customer satisfaction, employee development, and financial performance.
A willingness to work in the field alongside the team when needed.
A valid driver’s license and the ability to travel locally throughout the service area.

Nice To Haves

Previous experience as a Director of Operations is not required.
Experience in facility management, commercial property operations, building maintenance, or related service industries.
Experience in commercial maintenance or janitorial service management.
Experience in construction or specialty service management.
Experience in multi-site operations or field service leadership.

Responsibilities

Coach, mentor, and develop Facility Service Managers to reach their full potential.
Establish clear expectations, measure performance, and celebrate success.
Build a culture of accountability, teamwork, professionalism, and continuous improvement.
Spend time in the field supporting the team, solving challenges, and reinforcing best practices.
Help recruit, onboard, and develop new operations team members.
Ensure clients receive consistent, high-quality facility maintenance services.
Build lasting relationships with commercial property managers, business owners, and facility decision-makers.
Help the team identify and resolve service challenges quickly and professionally.
Promote proactive building inspections, communication, and problem-solving.
Drive customer satisfaction and long-term client retention.
Develop and maintain relationships with qualified independent contractors and service providers.
Ensure the operation has the right service partners to support both existing clients and future growth.
Establish expectations for quality, reliability, responsiveness, and professionalism.
Support contractor development and accountability.
Monitor key performance indicators, including client retention, profitability, service quality, and team productivity.
Identify opportunities to improve processes, increase efficiency, and strengthen operational performance.
Support the growth of additional facility maintenance services within existing client relationships.
Partner with sales and leadership teams to ensure successful new client launches.
Take ownership of operational results and help drive the continued growth of the business.