CUI-DIRECTOR OF OPERATIONS

JHB-CUI•Nashville, TN

3d•Onsite

About The Position

CUI Telecommunications is seeking a results-driven and people-focused Director of Operations to lead and oversee field operations. This leadership role will be responsible for managing operational performance, supervising Operations Managers and Supervisors, driving technician productivity, improving customer satisfaction, and ensuring safety and quality standards are consistently achieved. The ideal candidate is a strategic leader with a strong telecommunications or cable industry background who thrives in fast-paced environments and understands how to scale field operations while developing high-performing teams.

Requirements

7+ years of telecommunications, cable, broadband, or utility operations experience.
5+ years of leadership experience managing supervisors, managers, and large field teams.
Strong understanding of cable installation, fiber operations, service delivery, and field operations management.
Proven ability to lead multiple teams and markets in a high-volume operational environment.
Experience managing KPIs, operational reporting, workforce planning, and performance improvement initiatives.
Excellent leadership, communication, conflict resolution, and organizational skills.
Proficiency with Microsoft Office Suite and operational management systems.
Ability to travel as needed to support multiple markets and operations teams.

Nice To Haves

Experience supporting major MSO partners such as Cox, Comcast, Charter, or similar providers.
Background in large-scale field operations or telecommunications construction environments.
Experience leading operational turnaround or growth initiatives.
Military leadership experience is a plus.

Responsibilities

Lead day-to-day field operations across assigned markets, ensuring operational excellence and consistent service delivery.
Provide leadership and oversight to Operations Managers, Supervisors, and Field Technicians.
Develop and execute operational strategies that improve productivity, efficiency, profitability, and customer experience.
Monitor and analyze operational KPIs including productivity, quality scores, repeat rates, technician utilization, customer satisfaction, and safety metrics.
Drive accountability throughout the organization by establishing clear expectations and performance standards.
Mentor, and develop Operations Managers, Supervisors, and field personnel.
Conduct regular performance evaluations, coaching sessions, and leadership development initiatives.
Foster a culture of teamwork, accountability, safety, and continuous improvement.
Partner with Recruiting and Training teams to ensure staffing levels support operational demands and growth initiatives.
Ensure technicians are properly trained, equipped, and supported to perform installations, troubleshooting, maintenance, and service work.
Oversee route optimization, workforce planning, scheduling efficiency, and dispatch coordination.
Implement operational best practices to improve first-time completion rates and reduce repeat service calls.
Ensure compliance with customer requirements, company policies, and industry standards.
Promote and enforce all company safety policies and procedures.
Ensure compliance with OSHA regulations, customer standards, and local/state/federal requirements.
Conduct operational audits and quality inspections to ensure high standards are maintained across all markets.