Director of Operations

Tri City Glass & Door • Appleton, WI

2d

About The Position

Tri City Glass & Door is committed to providing the right products, the right way to our customers in Wisconsin and Upper Michigan. Founded in 1960, we became 100% employee owned in 2023. We deliver the highest quality products and workmanship, guided by our core values of customer focus, safety, accountability, teamwork, continuous improvement, honesty & ethics, and high performance. We are seeking an experienced Director of Operations to provide strategic oversight and hands-on leadership across key operational functions. This role is responsible for ensuring efficiency, consistency, and continuous improvement in support of organizational goals. The Director of Operations is a senior executive role responsible for overseeing daily business functions, specifically within the departments of scheduling (including fabrication and installation), project management, reputation management, and financial performance. This role works in conjunction with the President to develop long-term strategies and is responsible for executing these strategies within the departments. The core focus of this role is to improve operational efficiency, resource management, and strategic planning, thereby increasing productivity and profitability across the company.

Requirements

• Bachelor’s degree in Construction Management, Civil Engineering, Business Administration, or related field
• 10+ years of experience in construction operations, with at least 5 years in a senior leadership role.
• Strong knowledge of construction management principles, financial oversight, and operational best practices is essential.
• Demonstrated experience in managing large-scale construction projects and excellent leadership, communication, and decision-making skills are also required.
• The ability to navigate complex stakeholder relationships and resolve conflicts effectively is also important.
• Proficiency in construction management software, project scheduling tools, and financial reporting systems is necessary.

Nice To Haves

• Master’s degree preferred.
• OSHA certification or similar safety qualifications preferred.

Responsibilities

• Leadership & Management: The Director of Operations will lead and manage department managers, ensuring alignment with company goals and client expectations. The role includes driving operational excellence through the identification and implementation of best practices, process improvements, and resource optimization. Leadership also involves the ability to effectively motivate and mentor teams across departments.
• Budgeting & Financial Management: This individual will work with department managers to develop and manage budgets, focusing on cost control and maximizing profitability, while considering the organization's long-term objectives. The role also includes providing accurate project forecasts, assessing financial performance, and tracking key operational metrics.
• Client & Stakeholder Management: The Director of Operations will maintain strong relationships with clients, vendors, subcontractors, and regulatory bodies. They will serve as the primary point of contact for project-related issues, ensuring timely communication and resolution. They are also involved in negotiating contracts and managing client expectations throughout the project lifecycle.
• Compliance & Safety: The role is responsible for ensuring adherence to local, state, and federal regulations, including health, safety, and environmental standards. It involves implementing and promoting a safety-focused culture and conducting regular site audits and safety training for field staff.
• Strategic Planning: The Director of Operations collaborates with the executive team to develop long-term operational strategies, including market expansion and resource planning. They monitor industry trends, emerging technologies, and regulatory changes to maintain the company's competitiveness and compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director