Director of Operations
About The Position
Join our dynamic team as the Director of Operations at our prestigious hotel and be the driving force behind our success! We are seeking a passionate and results-driven leader who thrives in a fast-paced, guest-centric environment. As the Director of Operations, you will oversee all aspects of our hotel's operations, including guest services, housekeeping, food and beverage, and more. With your energy and enthusiasm, you will inspire and lead a talented team, ensuring exceptional guest experiences and seamless operations. This is your opportunity to make a significant impact, drive revenue growth, and elevate our property to new heights. We offer competitive compensation, career growth opportunities, and a supportive work culture that recognizes and rewards your achievements. If you are a motivated, experienced professional with a passion for hospitality, apply now to join our exceptional team!
Requirements
- Bachelor's degree or 4 years management experience in a full service hotel in rooms division or related discipline
- Time management and negotiation skills
- Ability to manage and lead each department in accordance with employment and Innkeeper laws of the jurisdiction
- Prior cash handling experience necessary
- Ability to communicate effectively with the public and other Team Members
- Read, write and speak English fluently
Responsibilities
- Provide operational leadership for both the Front Desk and Housekeeping departments.
- Directly supervise and develop the Front Desk Supervisor and Housekeeping Supervisor.
- Ensure exceptional guest service by maintaining Hilton brand standards and operational excellence.
- Lead daily operations while providing hands-on support during high-volume periods.
- Foster collaboration and communication between the Front Office and Housekeeping departments.
- Recruit, coach, mentor, and develop supervisors and hourly team members.
- Conduct performance evaluations, coaching sessions, and corrective action when necessary.
- Review labor productivity, scheduling, overtime, and payroll to ensure departments remain within budget.
- Ensure compliance with all Hilton, Davidson Hospitality, and company policies and procedures.
- Monitor guest satisfaction, online reviews, and service recovery opportunities.
- Maintain departmental inventories, cleanliness standards, and operational readiness.
- Review and monitor work orders, room status, and guest requests using HotSOS.
- Utilize PEP (Property Engagement Platform) to oversee Front Office operations, guest arrivals, departures, room inventory, and guest service.
- Utilize Workday to review payroll, approve timecards, manage punch edits, and oversee time-off requests.
- Utilize Hotel Effectiveness (HE) to monitor labor productivity and scheduling.
- Partner with Engineering, Food & Beverage, Sales, and other hotel departments to ensure seamless daily operations.
- Perform additional duties and special projects as assigned.
- Provide strategic leadership and daily operational oversight of both the Front Desk and Housekeeping departments.
- Partner closely with department supervisors to ensure exceptional guest service, operational excellence, financial performance, and team member engagement.
- Serve as a hands-on leader who coaches, develops, and supports department supervisors while driving accountability, service standards, productivity, and collaboration across both operational departments.
- Ensure consistent execution of Hilton brand standards and Davidson Hospitality culture.
- Assist in daily hotel operations and provide hands-on leadership during high-volume periods.
- Ensure exceptional guest satisfaction by proactively resolving service opportunities.
- Monitor guest feedback, online reviews, and Guest Service Scores.
- Lead service recovery efforts when guest concerns arise.
- Ensure guest requests are completed accurately and timely.
- Build succession plans for operational leadership positions.
- Promote employee engagement and recognition initiatives.
- Support HR with investigations, corrective action, and performance management when necessary.
- Manage departmental labor to budget.
- Monitor overtime and meal penalties.
- Ensure payroll accuracy.
- Assist with departmental budgeting and forecasting.
Benefits
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays)
- 401K Match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
