Director of Operations (DOO)

Hyatt Place Bloomington, IN•Bloomington, IN

113d•Onsite

About The Position

Come join our team in an always changing and fast paced position as a Director of Operations. The DOO runs the hotel in the General Manager's absence. You will assist department heads and managers, inspire employees, and engage with guests all while running an efficient and profitable business that delivers a superior guest experience. This position requires evening/night shifts and weekends.

Requirements

Evening/night shifts and weekends required.

Responsibilities

Run the hotel in the General Manager's absence.
Assist department heads and managers.
Inspire employees.
Engage with guests.
Run an efficient and profitable business that delivers a superior guest experience.
Handle the daily operations and oversee all areas of the hotel including front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales.
Successfully market the hotel's quality product and services with the goal of exceeding guests’ expectations.
Provide sales leadership and implement plans to achieve profitability goals.
Recruit, hire, train and retain top talent that will give the WOW experience to all guests.
Supervise hotel employees, mentor and motivate them.
Help guests out as quickly and awesomely as possible.
Work with departments to achieve budgets and build strong working relationships.
Motivate and ensure the cleanliness and safety of the hotel.
Create the hotel’s annual budget and track performance throughout the year.
Produce and effectively explain the monthly financial reports.
Deliver strong financial performance while maintaining guests relations.