Director of Operations

DeVita & Hancock Hospitality • Hempstead, NY

9d • Onsite

About The Position

We are leading a confidential search for a Director of Operations for a growing QSR / fast-casual restaurant group based on Long Island. This is a hands-on, field-driven leadership role for an operator who is familiar with NSO's and startups. The company is entering its next phase of growth and is looking for a strong operational leader who can bring structure, consistency, accountability, and leadership development across current and future locations. This is not a maintenance role. This is a build-the-business role. The ideal candidate will come from a high-volume QSR or a fast-casual brand and have proven experience leading multi-unit operations, supporting new store openings, developing leaders, and driving consistent execution across food quality, cleanliness, speed, hospitality, labor, food cost, and overall store performance.

Requirements

• 4-5+ years multi-unit operations, Director of Ops. QSR Experience
• Proven New Store Opening experience is required
• Strong background in high-volume, fast-paced restaurant environments
• Experience leading store-level and multi-unit leadership teams
• Strong understanding of labor, food cost, P&L management, staffing, training, and operational controls
• Ability to lead through change, and hold teams accountable

Nice To Haves

• Experience from strong, high-growth QSR or fast-casual brands such as: Shake Shack, Chipotle, CAVA, Raising Cane's, Chick-fil-A, Dave's Hot Chicken, or similar concepts.
• The right candidate understands speed, volume, systems, culture, hospitality, and scalable execution.
• A hands-on operator
• A strong people developer
• Comfortable spending time in stores, not behind a desk
• Direct, clear, and accountable
• Calm under pressure
• Obsessed with standards
• Strong in New Store Opening execution
• Able to scale systems without killing culture

Responsibilities

• Oversee daily operations across current and future locations
• Lead and support New Store Openings from planning through post-opening stabilization
• Strengthen accountability, communication, and operational consistency across the business
• Monitor labor, food cost, guest experience, cleanliness, and controllable performance
• Identify operational gaps early and create clear action plans
• Protect the brand's culture, standards, and guest experience as the company grows
• Responsible for developing, mentoring Shift Leaders, and Cluster Managers.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed