Director of Operations Support & Training

The Overlook Monroe•Monroe, GA

About The Position

Community Operational Support Provide operational assistance to communities as needed. Responsibilities include: Provide temporary leadership coverage during Executive Director or administrative vacancies Assist communities experiencing operational challenges or staffing shortages Support Executive Directors with implementation of company initiatives and operational processes Help maintain consistent operational standards across communities Provide additional support during leadership transitions Staff Training & Development (All Departments) Support consistent training across all departments and levels of staff. Responsibilities include: Assist communities with training for med techs and resident care staff Support onboarding and training Reinforce company expectations for professionalism, customer service, hospitality and resident interactions Provide coaching and support to frontline staff when additional training is needed Assist Executive Directors and department leaders with staff development initiatives Support training programs across departments including resident care, dining, activities, housekeeping, and maintenance Reinforce company policies, procedures, and operational expectations Leadership Training Support Support development and onboarding of community. Responsibilities include: Provide operational guidance and coaching to leadership teams Reinforce company policies, procedures, and expectations Assist leadership teams with implementing company systems and operational processes Hiring & Onboarding Support Assist communities with hiring and onboarding processes. Responsibilities include: Participate in interviews when requested Support onboarding and orientation of new employees Assist communities during leadership transitions Reinforce consistent onboarding practices across communities Community Stabilization Responsibilities When assigned to a community that is short-staffed, experiencing operational challenges, or preparing for survey, the Director of Operations Support & Training will provide hands-on support to help stabilize operations. Responsibilities include: Conduct an initial operational assessment of staffing, leadership coverage, and daily operations Identify immediate operational needs Assist in stabilizing schedules and staffing coverage Reinforce staff training and company service standards Provide additional coaching and support to care team when needed Assist with onboarding or training of new team members Support leadership teams in maintaining organization and operational consistency Help communities prepare for surveys by reinforcing policies, procedures, and documentation standards Communicate operational observations and recommendations to the Regional Director The goal of this support is to stabilize operations, strengthen teams, and ensure communities are positioned for success. Travel Requirements This position requires frequent travel between communities. Responsibilities include: Regular visits to each community Extended stays during leadership vacancies Ability to travel quickly when operational support is needed

Requirements

Minimum 3–5 years leadership experience in senior living
Experience training staff in a senior living
Strong leadership and coaching abilities
Strong communication and organizational skills
Ability to collaborate with Executive Directors and leadership teams
Ability to travel frequently between communities

Nice To Haves

Experience supporting multi-site operations preferred

Responsibilities

Provide operational assistance to communities as needed.
Provide temporary leadership coverage during Executive Director or administrative vacancies
Assist communities experiencing operational challenges or staffing shortages
Support Executive Directors with implementation of company initiatives and operational processes
Help maintain consistent operational standards across communities
Provide additional support during leadership transitions
Support consistent training across all departments and levels of staff.
Assist communities with training for med techs and resident care staff
Support onboarding and training
Reinforce company expectations for professionalism, customer service, hospitality and resident interactions
Provide coaching and support to frontline staff when additional training is needed
Assist Executive Directors and department leaders with staff development initiatives
Support training programs across departments including resident care, dining, activities, housekeeping, and maintenance
Reinforce company policies, procedures, and operational expectations
Support development and onboarding of community.
Provide operational guidance and coaching to leadership teams
Assist leadership teams with implementing company systems and operational processes
Assist communities with hiring and onboarding processes.
Participate in interviews when requested
Support onboarding and orientation of new employees
Reinforce consistent onboarding practices across communities
When assigned to a community that is short-staffed, experiencing operational challenges, or preparing for survey, the Director of Operations Support & Training will provide hands-on support to help stabilize operations.
Conduct an initial operational assessment of staffing, leadership coverage, and daily operations
Identify immediate operational needs
Assist in stabilizing schedules and staffing coverage
Reinforce staff training and company service standards
Provide additional coaching and support to care team when needed
Assist with onboarding or training of new team members
Support leadership teams in maintaining organization and operational consistency
Help communities prepare for surveys by reinforcing policies, procedures, and documentation standards
Communicate operational observations and recommendations to the Regional Director
This position requires frequent travel between communities.
Regular visits to each community
Extended stays during leadership vacancies
Ability to travel quickly when operational support is needed