Director of Operations Services

The Joint Chiropractic•Scottsdale, AZ

3d•Hybrid

About The Position

A better way to deliver care starts here! Headquartered in Scottsdale, AZ, The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all. Position Summary At The Joint, strong operations are what allow everything else to work. This role is about making sure our clinics, franchise partners, and internal teams have the clarity, tools, and support they need to be successful. We’re looking for a Director of Operations Services to lead how operational support shows up across our corporate and franchise clinic network. This person will help connect strategy to day-to-day execution - ensuring programs, systems, and processes are practical, scalable, and built with the patient experience in mind. The right candidate enjoys problem-solving, simplifying complexity, and working closely with others to get things done. You’ll partner across teams, stay connected to the field, and lead operations services and enablement efforts that directly impact how our clinics operate and grow.

Requirements

8+ years of experience in operations, field support, training, or a related function within a multi-unit, franchised environment.
3+ years of experience leading people and influencing work across teams.
Strong operational judgment with the ability to balance consistency with real-world flexibility.
A collaborative mindset and the ability to influence without formal authority.
Clear, confident communicator with strong organizational and change management skills.

Nice To Haves

Experience supporting technology-enabled operations or large-scale initiatives is a plus.

Responsibilities

Set the direction for how ops services support clinic efficiency, consistency, and growth across the system.
Translate enterprise strategy into practical processes, tools, and resources that clinics can actually use.
Continuously evaluate what’s working (and what’s not), using feedback from the field to improve how we operate at scale.
Shape the operational experience from day-one onboarding through long-term clinic maturity.
Partner with training and clinical leaders to ensure learning programs reinforce strong fundamentals, operational confidence, and engagement.
Help evolve how we develop clinic teams as the business grows and priorities shift.
Act as the operational voice in system design, rollout, and optimization - ensuring technology supports, rather than complicates, clinic operations.
Collaborate closely with IT, Legal, Marketing, and other teams to embed operational needs into enterprise tools and platforms.
Bridge the gap between technical solutions and real-world clinic execution.
Champion a franchisee experience that feels clear, supportive, and consistent - from onboarding through long-term partnership.
Ensure operational communications are timely, practical, and easy to understand.
Stay connected to the field, listening closely and using insights to inform better decisions and improvements.
Partner across teams to ensure operational alignment on key initiatives.
Represent the clinic and franchisee perspective in planning discussions and execution efforts.
Support pilots, rollouts, and system-wide initiatives with a focus on readiness, adoption, and long-term success.
Build and lead an Operations Services team that is trusted, proactive, and known for getting things done.
Create an environment where accountability, collaboration, and continuous improvement are part of how the team operates every day.
Coach and develop leaders while modeling The Joint’s values and leadership standards.