Director of Operations - Government Services

Allied Universal•New York, NY

3d•$90,000 - $135,000

About The Position

Allied Universal® is hiring a Director of Operations. As the Director of Operations for a dedicated client account with multiple locations, you will lead a team of onsite Account Managers to ensure consistent service excellence and client satisfaction across all sites. Your leadership will drive the performance of Security Professionals through strong employee engagement, strategic oversight, and alignment with our iCARE Leadership model. By cultivating a unified approach across all locations, you will help our client achieve a secure, compliant, and professional environment while building a high-performing team culture that makes Allied Universal an employer of choice. Make an impact with Allied Universal, a trusted partner to government clients, known for delivering professional, compliant, and mission-aligned security services at scale. Drive results through strategic oversight, financial performance, and operational excellence. Be part of a powerhouse—Allied Universal is the nation’s leading security provider, trusted by top organizations for its scale, professionalism, and commitment to excellence.

Requirements

Must possess one or more of the following: Bachelor's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry
Associate’s degree in criminal justice, business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry
High School diploma or equivalent with seven (7) years of management experience in a high-volume workforce environment or service industry
Minimum of two (2) years of experience driving operational goals and metrics
Minimum of two (2) years of experience in successfully building and developing teams
Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
Basic understanding of financial principles, including budgeting and financial reporting.
Ability to interpret simple financial data and use it to support decision-making

Nice To Haves

Law enforcement, military and/or contract or proprietary security services experience
Experience managing a dispersed workforce in a multi-location operation

Responsibilities

Lead and mentor a team of Account Managers exclusively assigned to a single, high-profile client with a multi-location footprint.
Provide strategic guidance, coaching, and recognition while fostering a culture of accountability and professional growth across all sites.
Cultivate a strong, collaborative partnership with the client’s leadership team by gaining a deep understanding of their evolving security needs, priorities, and organizational culture.
Serve as the key point of contact to ensure ongoing alignment and satisfaction.
Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
Analyze, report and drive operational metrics and KPI’s using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
Identify site-specific and enterprise-level security risks, and develop customized protocols, training initiatives, and emergency response plans to enhance readiness and resilience across the client's locations
Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries
Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses
Collaborate with leadership to drive organic business growth within existing client operations
By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.

Benefits

Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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