Director of Operations, Appraisal Services

Lower • Columbus, OH

1d • $90,000 - $105,000 • Hybrid

About The Position

We’re looking for an experienced, results-oriented operations leader to oversee and elevate the Appraisal department. This role will manage people, processes, and vendor relationships to ensure timely, compliant, and high-quality appraisal delivery that supports our company’s growth. The ideal candidate is a hands-on leader with strong mortgage operations experience who can streamline workflows, partner cross-functionally, and guide a team toward operational excellence.

Requirements

• 5+ years of experience in mortgage operations, appraisal coordination, or vendor management.
• 2+ years of leadership or management experience in a regulated environment.
• Strong understanding of the appraisal process and its impact on loan quality and cycle times.
• Proven ability to lead teams through change, streamline operations, and drive measurable results.
• Excellent communication and organizational skills.

Nice To Haves

• Experience using appraisal management or LOS platforms (Encompass, Reggora, Mercury, etc.) preferred.

Responsibilities

• Lead and manage the daily operations of the Appraisal department, ensuring smooth workflows and efficient service delivery.
• Develop, refine, and implement processes that improve turnaround times, accuracy, and scalability.
• Partner with internal teams — including Processing, Underwriting, Compliance, and Vendor Management — to optimize communication and reduce bottlenecks.
• Manage Appraisal Management Company (AMC) and vendor relationships, holding partners accountable for quality and performance metrics.
• Monitor key performance indicators (KPIs) and report on departmental outcomes to senior leadership.
• Ensure compliance with federal, state, and investor requirements related to appraisal operations.
• Foster a high-performing, engaged team culture centered on accountability, continuous improvement, and service excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees