Director of Operations (PM)

Concord Hospitality • Lyndhurst, OH

57d

About The Position

Concord Hospitality is seeking an Director of Operations (PM) to lead our Rooms operations and ensure the highest standards of guest satisfaction, associate engagement, and financial performance. This role partners closely with the General Manager and department leaders to drive operational excellence, deliver consistent results, and create a culture where associates and guests thrive.

Requirements

• Previous hotel leadership experience in operations, rooms, or front office management (Hyatt Preferred)
• Strong leadership, communication, and problem-solving skills
• Proven ability to analyze data, manage budgets, and drive results
• Commitment to guest-first and associate-first culture

Responsibilities

• Lead and support department heads to ensure operational goals are met and aligned with brand standards
• Monitor Rooms operations performance, financial reports, wage progress, and budgets, addressing variances proactively
• Review guest feedback and implement action plans to continually improve satisfaction scores
• Respond to guest concerns with professionalism, ensuring quick and effective resolution
• Stay visible on property and engage with guests to gather feedback and strengthen relationships
• Foster a culture of accountability, recognition, and associate engagement through open communication and daily stand-ups
• Support HR processes including hiring, training, performance coaching, and policy compliance
• Partner with leadership to develop and execute operational strategies that drive revenue, service, and overall performance

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Tuition assistance
• Discounted hotel stays
• Extensive training and career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees