Director of Operations Performance & Strategy

OneMain Financial • Wilmington, DE

2d • Hybrid

About The Position

The Director of Operations Performance & Strategy shapes and scales the enterprise operating model, driving measurable improvements in productivity, profitability, customer experience, and operational excellence through strategic planning, process optimization, and data-driven performance management. This role partners across the organization to advance a continuous-improvement culture focused on accountability, transparency, and results—aligning people, processes, and data to inform executive decision-making and support long-term growth. In the Role Lead enterprise operational strategy and the continuous improvement agenda Establish enterprise-wide performance metrics, dashboards, and governance routines Define playbooks and expectations for identifying, addressing, and reporting on performance gaps Prioritize and guide cross-functional initiatives across technology, analytics, product, digital, and finance Assess operational performance, highlighting progress, risks, and opportunities Develop scalable analytical frameworks, metrics, and executive-ready performance materials Synthesize complex data to identify root causes and deliver actionable recommendations Partner with leaders to align operational strategy to business objectives Ensure cost efficiency, effective resource utilization, and high-quality execution Prepare materials for senior leadership and executive forums Build team capability through coaching and thought leadership Stay current on industry trends and best practices Requirements 10+ years of experience in operations, performance management, analytics, change management, or business leadership Strong understanding of consumer-lending operations Proven success leading complex, enterprise-level initiatives Strong analytical, problem-solving, and decision-making skills Excellent written, verbal, and executive-level communication skills Bachelor’s degree required Preferred: Financial services experience Project management certification or equivalent experience Advanced proficiency with Excel, PowerPoint, or similar tools Experience influencing senior leaders and working cross-functionally Enterprise mindset with strong organizational agility Experience coaching and developing high-performing teams Location: Hybrid in Wilmington, DE Who we Are OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: Health and well-being options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Paid time off (15 days’ vacation per year, prorated based on start date) Paid sick leave as determined by state or local ordinance, prorated based on start date 11 Paid holidays (including 4 floating holidays per year, based on start date) OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law. OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. In our more than 1300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be - in person, by phone and online. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Requirements

• 10+ years of experience in operations, performance management, analytics, change management, or business leadership
• Strong understanding of consumer-lending operations
• Proven success leading complex, enterprise-level initiatives
• Strong analytical, problem-solving, and decision-making skills
• Excellent written, verbal, and executive-level communication skills
• Bachelor’s degree required

Nice To Haves

• Financial services experience
• Project management certification or equivalent experience
• Advanced proficiency with Excel, PowerPoint, or similar tools
• Experience influencing senior leaders and working cross-functionally
• Enterprise mindset with strong organizational agility
• Experience coaching and developing high-performing teams

Responsibilities

• Lead enterprise operational strategy and the continuous improvement agenda
• Establish enterprise-wide performance metrics, dashboards, and governance routines
• Define playbooks and expectations for identifying, addressing, and reporting on performance gaps
• Prioritize and guide cross-functional initiatives across technology, analytics, product, digital, and finance
• Assess operational performance, highlighting progress, risks, and opportunities
• Develop scalable analytical frameworks, metrics, and executive-ready performance materials
• Synthesize complex data to identify root causes and deliver actionable recommendations
• Partner with leaders to align operational strategy to business objectives
• Ensure cost efficiency, effective resource utilization, and high-quality execution
• Prepare materials for senior leadership and executive forums
• Build team capability through coaching and thought leadership
• Stay current on industry trends and best practices

Benefits

• Health and well-being options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• 11 Paid holidays (including 4 floating holidays per year, based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Director