Director of Strategy & Operations

Home Solutions•Charlotte, NC

About The Position

Home Solutions is seeking a Director of Strategy & Business Operations to own and drive high-impact initiatives across our customer acquisition business. This is a senior, cross-functional operator role at the center of the company. You will partner directly with leadership to identify where we should invest, what we should fix, and how we scale profitably. You will not just analyze the business — you will help run it. As Strategy & Operations Director, you will lead large initiatives that materially impact revenue, margin, and long-term enterprise value. Projects may span growth strategy, pricing, unit economics, vendor performance, customer experience, new market expansion, cost optimization, process design, and capital allocation. You’ll be expected to move seamlessly between strategy and execution — from diagnosing P&L performance to implementing structural improvements that stick. Within your first year, you will have taken ownership of a meaningful portion of the business — leading multiple high-impact, cross-functional initiatives that drive sustained P&L improvement across revenue, margin, and marketplace performance. You will serve as a trusted partner to the executive team, shaping strategic priorities and making high-quality trade-off decisions in complex, high-stakes situations. You will have built durable systems, elevated operating standards, and developed team capabilities that increase the company’s long-term leverage — demonstrating smart judgment, leadership, and accountability required to run major components of the business at scale.

Requirements

6–10+ years of experience in consulting, investment banking, private equity, strategy, business operations, or senior roles in high-growth companies.
Proven track record of leading cross-functional initiatives with measurable financial impact.
Strong P&L fluency — you understand how revenue, costs, pricing, and capital allocation decisions connect.
Exceptional structured problem-solving and business judgment.
Comfortable operating in ambiguity and making high-quality decisions with imperfect information.
Experience building models, evaluating unit economics, and designing performance frameworks.
Strong executive communication skills — clear, direct, and decisive.
Experience influencing senior stakeholders and driving alignment across teams.
AI-native mindset — you leverage LLMs and automation tools instinctively to improve output and efficiency.
Competitive, high-ownership mentality with a bias toward action.

Nice To Haves

Experience in digital marketplaces or growth-driven environments is highly valuable.

Responsibilities

Own and drive high-impact, cross-functional initiatives with clear P&L accountability.
Evaluate, prioritize, and execute new growth opportunities across channels, markets, and services.
Set the roadmap for improving unit economics and marketplace efficiency across both consumer and service provider dynamics.
Identify where we can unlock revenue, expand margins, or eliminate inefficiencies — and lead the implementation.
Partner with Marketing, Product, Finance, and Operations to improve funnel performance, pricing strategy, and marketplace liquidity.
Build and oversee the analytical infrastructure (models, dashboards, KPI frameworks) that informs executive decision-making.
Lead rigorous business cases for major investments, new markets, and expansion bets.
Monitor core P&L KPIs and proactively surface risks, trade-offs, and opportunities to the executive team.
Establish scalable systems and processes that strengthen operational discipline as we grow.
Leverage AI and automation tools to increase team velocity, improve insight quality, and raise performance standards.
Develop and mentor high-performing operators as the function scales.