DIRECTOR OF OPERATIONS - MASTER CONTROL HUB - TECH

FOX Carolina News•Atlanta, GA

3d•Onsite

About The Position

The Director of Operations reports to the Senior Director of Centralcast and is responsible for the performance, efficiency, and culture of a large-scale, 24/7/365 broadcast Master Control environment. This role leads four direct reports — three shift-based Master Control Managers and one Manager of Content and Ingest — unifying them as one cohesive team with shared goals and a collective commitment to broadcast excellence. The ideal candidate is a seasoned broadcast television operations professional with deep Master Control experience, strong people management skills, and a hands-on leadership style. This is a role for someone who commands technical respect, communicates with clarity, and develops the people around them with the heart of a teacher.

Requirements

Demonstrated history of leading teams in a fast-paced broadcast operations environment, with a hands-on, lead-by-example approach that inspires accountability and high performance at every level.
Experience managing multiple direct reports in a structured, shift-based environment. This role oversees 4 direct reports: 3 shift-based Master Control Managers, each responsible for leading their own dedicated shift team of Master Control Operators, and 1 Manager of Content and Ingest — requiring strong organizational skills and the ability to coordinate seamlessly across all shifts.
A minimum of 10 years of broadcast operations experience, with at least 5 of the most recent years in a management role overseeing television station Master Control operations.
Broadcast Master Control is a round-the-clock operation, and this role requires a leader who understands and embraces that reality. The Director of Operations must be comfortable in an on-call capacity, with the flexibility to work occasional non-traditional hours as demanded by special projects, live events, or unforeseen operational needs.
Deep technical knowledge and hands-on operational experience within a large-scale Master Control environment, including a strong understanding of workflows, signal flow, and broadcast standards.
Proficiency with multiple Master Control automation platforms, including — but not limited to — Crispin automation systems, with the ability to troubleshoot, optimize, and train others on these platforms.
Skilled in managing a large operator workforce, with the ability to address personnel issues promptly and professionally while maintaining a team-first culture focused on growth, development, and retention.
Ability to build strong working relationships across departments and teams — including a close working partnership with the Director of Technology — fostering a collaborative environment that supports shared goals and operational success.
Strong oral and written communication skills, with the ability to clearly convey technical information, operational directives, and expectations to staff at all levels.
Highly attentive to detail with demonstrated experience developing and implementing Standard Operating Procedures (SOPs) and emergency response plans that ensure operational consistency and readiness.
Ability to anticipate operational issues before they occur, implement preventive measures, and guide teams through effective response strategies to minimize disruption and downtime.
A natural educator and mentor who leads with patience and purpose — capable of designing and delivering hands-on training programs that build team competency and confidence.
Brings a can-do attitude and steady presence to high-pressure situations, setting the tone for a resilient, motivated, and forward-thinking operations team.

Responsibilities

Provides direction and day-to-day oversight of all Centralcast Hub Master Control operations, ensuring continuous, high-quality broadcast output across all streams and platforms in a 24/7/365 environment.
Brings together four direct reports — three shift-based Master Control Managers, each leading their own dedicated team of Master Control Operators, and one Manager of Content and Ingest — fostering a culture of shared purpose, consistent communication, and unified execution across all shifts and functions. The goal is one team, one standard, one direction.
Serves as a key bridge between the operations team and the Director of Technology, cultivating a strong collaborative relationship that ensures operational needs and technical capabilities are aligned, and that both departments are working in close partnership toward common goals.
Maintains an active, visible presence within the operation, leading by example and engaging directly with staff at all levels. Demonstrates a lead-from-the-front approach that builds trust, sets the standard, and reinforces a culture of excellence.
Addresses personnel matters promptly and professionally, with a focus on resolution, growth, and team cohesion. Actively invests in the development of staff through mentorship, hands-on training, and a genuine commitment to building the next generation of broadcast operations leaders.
Designs and delivers comprehensive, hands-on training programs for Master Control staff at all levels. Approaches staff development with the patience and purpose of an educator, ensuring team members are confident, competent, and prepared for the demands of a high-volume broadcast environment.
Develops, maintains, and enforces Standard Operating Procedures (SOPs) and emergency response plans that ensure operational consistency, readiness, and rapid recovery from any broadcast disruption.
Anticipates operational issues before they occur, implements preventive measures, and guides teams through effective response strategies. Conducts post-incident reviews to identify root causes and prevent recurrence.
Oversees the operation and performance of multiple Master Control automation platforms across the hub, ensuring systems are functioning optimally and staff is properly trained on all relevant tools and workflows.
Builds and maintains strong working relationships across departments — including Engineering, IT, Traffic, and Content — fostering a culture of communication, cooperation, and shared accountability.
Serves in an on-call capacity as required by the demands of a round-the-clock broadcast operation. Must be available and willing to work non-traditional hours as needed for special projects, live events, or unforeseen operational needs.
Performs other duties and responsibilities as assigned, adapting to the evolving operational needs of the Centralcast Hub.