Director of Operations, Interiors

HOK Human Resources•San Francisco, CA

34d•$185,000 - $220,000•Hybrid

About The Position

The Director of Operations, Interiors promotes design excellence across Interiors projects and provides overall practice leadership through interior design and management expertise, business development, and staff development. The role is a member of the regional Practice management team and provides strategic direction and day-to-day administration for the Interiors group. It is responsible for practice goals, business planning and profitability, project quality and delivery, marketing and business development, design management, and staff development. The role also supports sustainable design and workplace practices and may take on the responsibilities of Director of Interior Design and/or Director of Operations in smaller offices.

Requirements

Bachelor’s degree in interior design or architecture.
15 or more years of experience with a large interiors or architectural firm or division.
10 or more years as a senior-level Interior Designer responsible for the design and project management of interiors.
Supervisory experience.
Professional Interior Designer who has passed the NCIDQ exam, or a registered Architect with a current license.
LEED credential required within 12 months of employment.

Nice To Haves

Master’s degree.
Published and/or award-winning projects.
NCARB registration for applicants who are registered Architects.

Responsibilities

Provide strategic vision and day-to-day administration of the Interiors group, and develop and execute practice goals, business plans, and profitability in alignment with regional and firm-wide plans.
Ensure Integrated Sustainable Design solutions are incorporated into projects and promote a green workplace through sustainable work practices.
Supervise production of drawings and documents that convey design intent; oversee design quality control, project technical and design reviews, and implementation of HOK standards.
Develop or review fee proposals and workload projections, work with project managers on budgets and schedules, and identify opportunities to support project profitability and augment design services.
Promote effective use of design technology, including BIM and Revit, and oversee project documentation from vision sessions through design implementation and production.
Maintain an appropriate personal and departmental balance of billable and non-billable time, and ensure sufficient appropriate staffing for contracted projects.
Oversee construction details, contract documents, and post-occupancy project oversight and support; understand and enforce client contract conditions.
Foster collaborative working relationships and a commitment to internal and external client service.
Develop and execute marketing strategy and the branding and development of HOK’s Interiors practice.
Identify new business opportunities, develop client relationships, participate in selected marketing and business development efforts, and act as a key presenter in new project interviews.
Develop relationships with clients, consultants, contractors, and jurisdictional and approval agencies to strengthen the practice’s market presence and business opportunities.
Support marketing campaigns, materials, webinars, proposals, standard practice materials, award submissions, and project publicity.
Work with the Director, Interior Design to carry design intent through projects; research client needs and project requirements and identify design opportunities.
Use knowledge of furniture, fixtures and equipment, finishes, lighting, art, signage, color, and materials to support staff and design outcomes; maintain awareness of products, trends, technology, and industry developments.
Engage clients in exploring design solutions, communicate design intent clearly, and oversee client design presentations and consultant work toward design goals.
Lead design dialogue within the Interiors practice and mentor, coach, and motivate teams and individuals.
Prepare and deliver staff evaluations; oversee performance development, compensation decisions, and workload allocation.
Support diversity and continuing education opportunities for design staff, and participate in professional staff interviews and recruiting.
Encourage staff exploration and innovation to achieve design excellence and continual improvement.
Participate in professional associations, relevant conferences, firm-wide Interiors activities, and potentially the HOK Design Board; public speaking or publishing may be required.
In smaller offices, potentially assume the role of Director of Interior Design and/or Director of Operations.