Director of Operations Improvement

SunState Medical Specialists•Cape Coral, FL

About The Position

This position’s primary purpose is to support the VP of Clinical Services and Clinical Operations to deliver regional execution of SunState Medical Specialists Service of the Future operational excellence (4 x 90s) and clinical excellence (4 x 100s) programs driving IPA, Quality, Access and Efficiency outcomes. Key areas for the role: Regional SOF Execution – execute on SOF program to deliver high quality outcomes across operational (4 x 90s) and clinical (4 x 100s) initiatives. Operational Change & Benchmarking – Support local change management by using local data insights to focus on areas for engagement and improvement.

Requirements

Bachelor’s degree in a relevant field of Medicine/Allied Health/Nursing/Science or equivalent
Minimum of 5 years’ experience in a similar national operations role, the majority of which will have been spent leading multi-site operations
Strong track record of team working to achieve sustained improvements in governance, risk, quality, and safety
Extensive experience leading and embedding change programs and delivering change through people, both within and outside your line management structure
Ability to undertake and communicate complex data analysis and reporting
Demonstrated acumen in people and process change management
Demonstrate you can influence and engage others to work collaboratively across the organization to change and accept new ideas.
Can build strong relationships across the network to leverage to achieve success for SunState Medical Specialists.
Strong leadership skills and experience in liaising, influencing and negotiating with staff across job families at all levels of an organization.
Are comfortable dealing with ambiguity, uncertainty, complexity and time pressures.
Excellent decision-making and problem-solving capability.
Excellent stakeholder management and communication skills, both written and oral and ability to develop and maintain strong working relationships.

Nice To Haves

Post Graduate qualifications preferred

Responsibilities

Implement agreed and codified frameworks and program workstreams which deliver a clear and efficient implementation of SOF service model.
Lead local delivery of operational excellence (4 x 90s) and clinical excellence (4 x 100s).
Lead the governance process for the SoF program, including Steering Committees and reporting as required.
Leads continuous improvement by implementing and measuring performance initiatives aimed at improving IPA, Quality, Access and Efficiency to drive volumes, increase margins and reduce costs associated with inefficiency and waste.
Develops best practice from within and outside the network to ensure continual improvement of the base operating standard.
Working with SLT, ensuring that a ‘balanced scorecard’ approach to centre-level performance is adopted
Identifying and remedying unexplained or unwarranted variation in service delivery, patient experience or clinical outcomes
Identifying and implementing best-in-class target operating models, whether drawn from within GC’s US network or global best practice
Internal (US and global) stakeholder engagement and alignment with reference to the introduction of new or changes to existing service models, structures, pathways or priorities
Contribute to the development and planning of workstreams to achieve the aims of the SoF program.
Participate and contribute to cross network collaboration through the SoF workstreams, while also creating other opportunities for sharing knowledge and effective collaboration.
Provide input into the development and implement communication plans, develop content and deliver messages around changes in a positive and effective manner.
Contributes to the engagement of the organisation through thought leadership, positive communication and convincing story telling.
Contributes to the leadership of the SOF team by positive role modelling
Identifies and develops talent to support the ongoing sustainability and success of SOF.