Director of Operations, Government Services

Allied Universal • Washington, DC

6d • $75,000 - $105,000 • Onsite

About The Position

Allied Universal® is hiring a Director of Operations, Government Services for the Washington DC Branch Office. The Director of Operations is responsible for ensuring compliance with all contractual, regulatory, and corporate requirements while also providing operational support across Allied Universal’s Federal, State and Local Government portfolios. The Director of Operations integrates compliance oversight with operational leadership to strengthen client relationships, enhance service delivery, and support business growth in diverse environments including aviation, maritime, transit, and municipal sites. The Director will serve as a liaison for branch/regional operations with contracting authorities and client representatives and drive continuous improvement initiatives.

Requirements

• Bachelor’s degree in Business Administration, Criminal Justice, or related field OR Associate’s degree in Business Administration, Criminal Justice, or related field with a minimum of five (5) years of personnel and program management experience OR High school diploma or equivalent with a minimum of seven (7) years of personnel and program management experience
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Experience with creating invoices for highly regulated accounts
• Must be eligible to obtain and maintain a DoD Secret Clearance.
• Minimum two (2) years of security leadership experience managing teams at government cleared sites
• Minimum three (3) years of experience within military, law enforcement or security fields
• Government contracting knowledge, including procurement rules, auditioning requirements, and contract administration at state, local, or federal levels
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
• Able to use good independent judgment and discretion
• Strong interpersonal skills with ability to influence, negotiate, and build operational and compliance partnerships

Nice To Haves

• Prior experience in state/local government contracting for aviation, maritime, or transit sectors
• Professional certifications (ACE, ASC, FSO, CSO, CPP)
• Active or prior security clearance
• Familiarity with Allied Universal® product lines and services
• Ability to travel to client locations and Allied Universal® offices within the Washongton DC/Reston areas
• Active participation in relevant professional organizations
• Commitment to ethical practices, confidentiality, and regulatory compliance

Responsibilities

• Partner with operations teams to ensure successful service delivery, contract performance, and financial outcomes
• Support regional and local leaders by providing operational guidance, regulatory interpretations, and contract-specific solutions
• Serve as a mentor to program leadership teams, fostering professional growth, leadership development, and knowledge transfer across the organization
• Assist with transitions, training development, and quality assurance to ensure operational readiness and compliance
• Respond to and support management of critical incidents at client locations, ensuring compliance and operational continuity
• Act as liaison with contracting authorities, client representatives, and internal leadership
• Provide operational and compliance updates to internal and external stakeholders, ensuring transparency and accountability
• Participate in industry specific organizations to expand industry leadership
• Support business development efforts through compliance guidance, operational insight, and proposal contributions
• Oversee contractual and corporate compliance for key state and local government contracts
• Establish and maintain systems for compliance tracking, audits, reporting, and subcontractor oversight
• Create and maintain repositories of contract files and compliance records
• Identify, recommend, and implement process improvements that strengthen both compliance and operational performance
• Support audits, inspections, and after-action reviews to ensure lessons learned are applied across the portfolio

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

What This Job Offers

• Job Type: Full-time
• Career Level: Director