Director of Operations & Fulfillment

R.E. Mason•Charlotte, NC

8h•Hybrid

About The Position

As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers. R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper. The Director of Operations & Fulfillment is responsible for leading all operational functions that ensure the efficient procurement, production, storage, fulfillment, and delivery of industrial valve products and engineered assemblies. This role oversees warehousing, inventory management, purchasing, procurement, pick-pack-ship operations, valve assembly, electrical control panel assembly, facilities management, and continuous process improvement. The Director will establish operational excellence by optimizing inventory, improving throughput, maintaining high-quality standards, controlling costs, and developing a high-performing operations team that consistently delivers exceptional customer service.

Requirements

Bachelor's degree in Supply Chain Management, Operations Management, Engineering, Business Administration, or a related field.
10+ years of progressive operations leadership experience.
5+ years managing multi-functional operations teams.
Experience in industrial distribution, valve automation, manufacturing, or engineered products.
Strong background in warehouse operations, procurement, and inventory management.
Experience leading production or assembly operations.
Demonstrated success implementing Lean Manufacturing or continuous-improvement initiatives.
ERP systems
Inventory management systems
MRP planning
Supply-chain analytics
Microsoft Excel and Power BI
Warehouse Management Systems (WMS)
KPI dashboard development
Procurement analytics
Strategic thinking
Operational excellence
Financial acumen
Team development
Change management
Problem solving
Cross-functional collaboration
Customer focus
Negotiation
Decision-making
Accountability
Continuous-improvement mindset
Ability to regularly walk warehouse and production areas.
Ability to occasionally lift up to 30 pounds.
Ability to inspect warehouse racks, production equipment, and facilities.
Ability to travel occasionally to supplier and customer locations, approximately 10-20%.

Nice To Haves

MBA or advanced degree preferred.
APICS CPIM or CSCP certification
Lean Six Sigma Green Belt or Black Belt
PMP certification
Experience with ERP systems such as Epicor, NetSuite, SAP, Oracle, Microsoft Dynamics, or similar
Experience with industrial valves, automation products, or process-control equipment
Experience with ISO 9001 quality systems

Responsibilities

Lead all warehouse and fulfillment operations.
Oversee receiving, storage, picking, packing, shipping, and freight coordination.
Ensure on-time, accurate customer order fulfillment.
Optimize warehouse layout, material flow, and space utilization.
Develop KPIs for order accuracy, shipping performance, and productivity.
Maintain compliance with shipping regulations and customer requirements.
Develop and execute inventory control strategies to maximize inventory accuracy while minimizing carrying costs.
Oversee cycle counting and annual physical inventories.
Establish inventory replenishment strategies.
Monitor inventory turns, obsolete inventory, shortages, and excess stock.
Maintain accurate ERP inventory transactions.
Ensure proper lot traceability and product identification where required.
Lead purchasing activities for valves, automation components, electrical components, fabricated materials, and operating supplies.
Develop supplier relationships and negotiate pricing, lead times, and contracts.
Monitor supplier performance, including quality and on-time delivery.
Identify cost-reduction opportunities through strategic sourcing.
Manage the purchase-order process and procurement policies.
Coordinate purchasing priorities with sales forecasts and production schedules.
Direct valve assembly operations, including automated valve packages.
Ensure assembly procedures meet customer specifications and quality standards.
Improve manufacturing efficiency through lean practices.
Coordinate production scheduling with customer demand.
Maintain productivity and labor-efficiency metrics.
Manage electrical panel fabrication and assembly operations.
Ensure compliance with UL, NEC, customer specifications, and applicable standards.
Coordinate engineering, procurement, and production activities.
Maintain quality documentation and testing procedures.
Drive continuous improvement in panel manufacturing processes.
Oversee maintenance and operation of company facilities.
Manage equipment maintenance programs.
Coordinate facility improvements and capital projects.
Ensure OSHA compliance and workplace safety.
Maintain security, environmental, and emergency-preparedness programs.
Manage outside contractors and facility service providers.
Recruit, develop, coach, and evaluate operations personnel.
Build a culture focused on accountability, teamwork, safety, and continuous improvement.
Develop succession plans for key operational positions.
Conduct regular performance reviews.
Foster collaboration among Operations, Engineering, Sales, Customer Service, and Finance.
Implement Lean Manufacturing and Lean Warehouse principles.
Lead Kaizen initiatives.
Improve workflow efficiency through automation and process standardization.
Reduce operational costs while maintaining service levels.
Use KPIs and data analytics to drive decision-making.

Benefits

Participation in the Employee Stock Ownership Program (ESOP)
Retirement plan, including a Safe Harbor contribution
Medical / Dental / Vision Insurance
Employer paid Life Insurance and Long-Term Disability Insurance
Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
Paid Parental Leave
Paid company holidays
Career Development Program
Retirement and Financial Wellness program
Employee Assistance Program (EAP)
Alternative/Hybrid Work Schedules