Director of Operations - Fractional

Amber K. Boyd Attorney at Law•Indianapolis, IN

3d•$75,000 - $95,000•Remote

About The Position

AKB Law needs an experienced operator who can parachute in, create order from chaos, and build the systems that allow us to scale double our revenue. This is a 6-9 month engagement to: Install metrics and accountability systems Train the team to operate without constant founder involvement Identify and fix the biggest operational bottlenecks Potentially transition to full-time Director of Operations (if that's a fit for both parties) However, if both parties agree, this role can convert to full-time Director of Operations at month 6-9 with: Base salary: $75,000-$95,000 Performance bonus structure Full benefits package WHAT YOU'LL DO (20 Hours/Week) Core Responsibilities: Weeks 1-4: Assessment & Quick Wins Audit current operations, team structure, and metrics (or lack thereof) Interview the founder and team to identify bottlenecks Implement immediate improvements (low-hanging fruit that creates time/clarity) Set up a basic revenue tracking dashboard Document current processes (even if they're broken) Deliverable: Assessment report with top 5 priorities and 90-day roadmap Months 2-3: Install Accountability Systems Launch weekly metrics review with founder (Mondays, 30 min) Implement weekly leadership team meeting (you run it) Create a case tracking system (pipeline, velocity, settlement values) Build a hiring pipeline for the next key role (likely Senior Attorney) Train the team on new processes and hold them to it Deliverable: Metrics dashboard live, weekly meetings running, at least 1 new SOP implemented Months 4-6: Build for Scale Refine the case intake and qualification process Improve settlement velocity (identify delays, create playbooks) Hire and onboard at least 1 new team member Document all core processes (intake → case management → settlement → close) Prepare for full-time ops hire (could be you or someone else) Deliverable: Firm operating with clear metrics, documented processes, founder spending <30% time on case work Months 7-9: Transition Either convert to a full-time Director of Operations OR Hire and train your replacement (full-time Director of Ops) Hand off all systems and processes Exit with firm operating independently Deliverable: Full handoff documentation, firm ready to scale to $3M+

Requirements

7+ years operations/management experience (law firm or professional services strongly preferred)
You've done this before—you know what good operations look like
Comfortable working independently with minimal direction
Strong project management and communication skills
Experience building systems from scratch (not just maintaining existing ones)
Can work remotely but travel to Indianapolis monthly (or as needed)

Nice To Haves

Former law firm COO/Director of Ops who now does fractional work
Legal operations consultant with employment law experience
Business operations expert who's scaled multiple small businesses
EOS Implementer or similar framework experience
You can diagnose problems fast and implement solutions faster
You're comfortable being the "bad guy" when accountability is needed
You don't need credit—you care about results
You can context-switch between strategic thinking and execution
You've built operations playbooks and know what works (and what doesn't)

Responsibilities

Audit current operations, team structure, and metrics (or lack thereof)
Interview the founder and team to identify bottlenecks
Implement immediate improvements (low-hanging fruit that creates time/clarity)
Set up a basic revenue tracking dashboard
Document current processes (even if they're broken)
Launch weekly metrics review with founder (Mondays, 30 min)
Implement weekly leadership team meeting (you run it)
Create a case tracking system (pipeline, velocity, settlement values)
Build a hiring pipeline for the next key role (likely Senior Attorney)
Train the team on new processes and hold them to it
Refine the case intake and qualification process
Improve settlement velocity (identify delays, create playbooks)
Hire and onboard at least 1 new team member
Document all core processes (intake → case management → settlement → close)
Prepare for full-time ops hire (could be you or someone else)
Either convert to a full-time Director of Operations OR Hire and train your replacement (full-time Director of Ops)
Hand off all systems and processes
Exit with firm operating independently