Director of Operations - East Region

Capstone Logistics, LLC•Phoenix, AZ

1d•Hybrid

About The Position

Leadpoint Business Services is currently seeking a Regional Operations Director, who will be responsible for overseeing multiple recycling facilities within a designated region, ensuring operational excellence, customer satisfaction, workforce performance, and safety compliance across all sites. This key role involves providing leadership to Onsite Managers (OSMs), implementing workforce management programs, and driving the execution of strategies to meet business objectives. The position requires strong communication with executive leadership, as well as maintaining professional relationships with key customer contacts and ensuring the effective execution of operational and financial performance goals. Reporting directly to the Vice President of Operations, the Regional Operations Director is a highly strategic role that demands leadership, problem-solving, and the ability to manage a diverse, multi-site team.

Requirements

Bachelor’s degree or equivalent experience in operations management, business, or a related field.
Minimum of 5+ years of leadership experience in multi-site operations, production, or workforce management.
Proven ability to manage customer relationships, drive operational performance, and oversee multiple facilities simultaneously.
Demonstrated success in leading teams to meet business goals in complex operational settings.

Nice To Haves

Experience in recycling, waste management, or related industrial/production environments.
Previous experience managing multi-site teams and operational budgets.
Strong understanding of workforce management, safety, and compliance regulations within industrial settings.

Responsibilities

Lead and support Onsite Managers (OSMs) and Workforce Coordinators across multiple facilities to ensure effective execution of workforce management programs.
Monitor and track facility-level KPIs (safety, quality, productivity, cost, and customer satisfaction); implement corrective actions as needed.
Conduct regular site visits to assess operations, reinforce best practices, and build strong customer relationships.
Ensure Onsite Managers are trained and supported to deliver high-performance results at all assigned locations.
Serve as the primary point of escalation for customer leadership in the region.
Build and maintain professional relationships with customer contacts at both regional and facility levels.
Collaborate with customer leadership to identify operational needs, resolve challenges, and propose improvement strategies.
Provide regular updates and performance reports to executive leadership, identifying key risks, opportunities, and performance improvements.
Align regional operations with company strategy by collaborating with corporate leaders on goals and objectives.
Make recommendations for process improvements, workforce strategies, and resource allocation to senior leadership.
Drive continuous improvements in workforce productivity, safety, and retention across all facilities.
Analyze and report on regional performance metrics, identifying opportunities for growth and efficiency improvements.
Oversee budgets, staffing levels, and resource allocation across sites in the region.
Work closely with customers to evaluate competitive wages, recommend adjustments, and ensure workforce attraction and retention.
Lead, mentor, and coach Onsite Managers and Workforce Coordinators to ensure effective leadership at all facilities.
Oversee regional hiring strategies and collaborate with OSMs on recruitment, training, and performance management.
Develop and maintain a leadership pipeline and succession planning for the region.
Foster and maintain a culture of safety across all assigned facilities.
Ensure compliance with safety standards, including accident investigations, safety training, and PPE protocols.
Lead regional initiatives aimed at reducing safety incidents and continuously improving results.