Director of Operations and Strategy - Quality and Patient Safety

University of Florida • Gainesville, FL

2d • Onsite

About The Position

The University of Florida College of Medicine is seeking a Director of Operations and Strategy to help lead the development and continued growth of the COM National Excellence Initiative for Quality and Patient Safety. The QPS Initiative (QPSi) will drive innovations to improve quality, patient safety, health care efficiency and workforce development through the application of UF’s computational strength in artificial intelligence. The Director will work with QPSi and COM leadership to provide operational and strategic management support of the QPSi. Organizationally, the Director will work collaboratively with leadership in the QPSi and the College of Medicine to develop and implement training, research and experiential learning programs designed to drive improvements in quality of healthcare and patient safety, advance knowledge of healthcare delivery to reduce healthcare waste, and be a resource for workforce development. The Director will guide and oversee project management, workflow development, fiscal and administrative management, and outreach strategies. The incumbent will ensure that the QPSi’s activities and resources advance the goals and vision of the College of Medicine’s strategic plan.

Requirements

• Master’s degree in an appropriate area and six years of relevant experience; or a bachelor’s degree in an appropriate area and eight years of relevant experience.

Nice To Haves

• Master’s degree in a relevant field such as business administration, public administration, science or health administration and four years’ experience in healthcare or academic medical center.
• Knowledge and expertise in quality improvement and patient safety with executive-level training (e.g., Intermountain Advanced Training Program (ATP) in Clinical Quality Improvement, Harvard Medical School Safety, Quality, Informatics and Leadership Certificate Program).
• Excellent leadership abilities preferably with executive-level training in servant leadership.
• Strategic planning skills, preferably with demonstrated experience in strategic planning and implementation at a department or college level.
• Ability to attract, develop and lead a team for the effective implementation of multiple strategic initiatives to achieve strategic goals.
• Positive attitude to instill a shared vision to strive for excellence with innovation and creativity, while demonstrating strategic thinking and planning, and imaginative problem solving.
• Excellent communication skills, both in written and verbal presentation.
• Strong experience in working with a senior leader to oversee the management of an administrative office in an academic medical center, including highly developed interpersonal and organizational skills, and the ability to serve as an advisor providing context and background for issues.
• A high degree of professionalism and competency dealing with a variety of individuals including senior executives, physicians, university administration, hospital administration, and external constituents.
• Conflict management and resolution skills.
• Skilled developer of relationships and partnerships.

Responsibilities

• Provides management and administrative oversight for the continued growth of the QPSi, including the development and expansion of education and training programs, research initiatives, and other innovative activities for the university, community, state and nation.
• Works collaboratively with faculty and staff in the College of Medicine.
• Provides planning guidance and advice to QPSi leadership in the development and management of their initiatives.
• Works with the QPSi Communications Manager and the UF COM Communications office to promote the QPSi and its initiatives.
• Prepares and contributes to the development of reports and presentations to engage audiences and effectively communicate the QPSi vision, goals and objectives and progress on its activities
• Working with QPSi leadership, develop and support a culture of continuous quality improvement, shared efficiencies, and professionalism within the QPSi
• Lead and co-lead with QPSi leadership, special projects, as assigned by the Dean of the College of Medicine.
• Works in partnership with QPSi division leaders (e.g., Assistant and Associate Directors for AI/QI, training programs, value initiatives) on operational management, developing and implementing appropriate policies and procedures and maintaining appropriate staffing.
• Manages QPSi resources working in partnership with QPSi division leadership.
• Manages staffing and recruitment for the QPSi.
• Oversees planning discussions, program development, workflow development, fiscal and administrative management, and outreach strategies.
• Supervises staff under the QPSi administrative core and assists with the supervision of staff under other QPSi divisions (together with the appropriate Assistant or Associate Directors).
• Serves as a senior advisor to QPSi leadership providing context and background on issues.
• Participates in strategic planning including the design of new programs and initiatives.
• Periodically evaluates program outcomes and deliverables, shared resources, staffing, and recruitments for alignment within the vision and goals of the QPSi.
• Measures and reports on progress in achieving program and strategic initiative objectives and goals.
• Responsible for integrating the COM strategic plan into the operations and activities of the QPSi.

Benefits

• Low-cost State Health Plans : Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• Generous Retirement Options to secure your future
• Comprehensive Paid Time Off Packages with 10+ paid holidays, paid family, sick and vacation leave
• Exceptional Personal and Professional Development Opportunities : Access to UF Training & Organizational Development programs, leadership development, LinkedIn Learning, and more
• Tuition Assistance through the UF Employee Education Program
• Public Service Loan Forgiveness (PSLF) Eligible Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Director