DIRECTOR OF OPERATIONS AND MOBILIZATION

Compass Group•Charlotte, NC

39d•$130,000 - $155,000

About The Position

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Job SummaryWe are seeking a dynamic leader to oversee work-loading solutions that drive new revenue growth, enhance opportunities at existing site locations, and support mobilization efforts during new site implementations. This role requires a strategic thinker with strong operational expertise to identify and implement efficiencies, align methodologies, and scale continuous improvement programs across a diverse portfolio.

Requirements

Minimum of 5 years of service management experience.
Proven knowledge of P&L accountability and contract-managed services.
Strong leadership, communication, and stakeholder management skills.

Nice To Haves

Bachelor’s degree (BS) preferred.
Experience supporting datacenters, warehouses, manufacturing, and/or corporate environments.
Background in sectors such as life sciences, technology, manufacturing, hospitality, or healthcare.
Up to 60% travel to support site operations and mobilization efforts.
Professional certifications such as IFMA CFM, PMP, LEED AP, or equivalent highly desirable.

Responsibilities

Solutioning & Sales Enablement: Develop and implement innovative solutions to support revenue growth and client satisfaction.
Mobilization Support & Management: Lead mobilization efforts for new site implementations, ensuring seamless transitions and operational readiness.
Cross-Functional Leadership & Collaboration: Partner with internal teams and stakeholders to deliver integrated solutions and achieve business objectives.
Program & Project Management: Oversee complex projects from initiation to completion, ensuring timelines, budgets, and quality standards are met.
Analytics & Performance Metrics: Create and manage data-driven dashboards and KPIs to monitor performance and identify improvement opportunities.
Change Management & Process Improvement: Drive continuous improvement initiatives and implement best practices across the portfolio.