Director of People and Operations

Civitech•Austin, TX

4d•$130,000 - $151,000•Remote

About The Position

The Director of People & Operations is responsible for leading People, HR and Operational work at a cross functional and strategic level to ensure strength in all aspects of those areas of the business including; talent development & engagement, operational project management and compliance. This dual scope role requires both tactical execution and high-level systems thinking, working closely with the COO, senior managers, and external partners. Civitech is a remote-first company hiring within our current footprint of 27 states (AL, AK, CA, CO, DC, DE, FL, GA, HI, IL, MA, MD, MN, NC, ND, NH, NJ, NV, NY, OH, SD, TN, TX, VA, WA, WI, WY); Civitech does have an office in Austin, TX. It is important that our team reflects the diversity of the organizations we seek to serve. We strongly encourage women, people of color, LGBTQIA+ people, and others otherwise underrepresented in the technology sector to apply.

Requirements

15+ years of experience in operations, HR, or general management roles, preferably in fast-paced or mission-driven environments.
Proven leadership experience managing teams and cross-functional projects.
Strong understanding of HR compliance, tools, and processes.
Comfort with SaaS tools and vendor management (e.g., Rippling, Lever, GSuite, Slack).
Exceptional organizational and communication skills.
Ability to balance strategic thinking with hands-on execution.

Nice To Haves

Experience in civic tech, political tech, or advocacy organizations.
Background in post-acquisition integration or change management.
Familiarity with tools like Rippling, Asana, Slack, and Google Workspace.
Experience working with external IT or HR firms a plus.

Responsibilities

Talent Acquisition Leadership
Total Rewards Leadership
Talent Development Program Ownership & Management
Lead all policy creation and enforcement including employee relations.
Collaborate with senior leadership to define and track performance goals and strategic initiatives.
Establish systems for operational transparency and efficiency.
Evaluate and implement new software tools requested by staff.
Act as day-to-day administrator for company systems (e.g., Slack, Asana), including tool usage norms and access management.
Partner directly with the COO in leading the Operations team: leading the operations department, managing the teamâs project backlog and priorities
Respond to employee feedback by prioritizing and executing relevant process improvements.
Serve as Civitechâs liaison to our external IT/security partner at the company-wide level to conduct our org-wide systems and security.
Partner with our external HR advisory firm, owning that relationship end-to-end for any HR projects and advisory needs.
Manage vendor relationships and renewals across key platforms.