Director of People Operations

Vanna Health•San Francisco, CA

7h•Remote

About The Position

Vanna Health is pioneering a new standard of care for individuals living with serious mental illness (SMI) through the power of community and radical belonging. We are seeking a Director of People Operations to serve as the principal architect of our organizational culture and human capital infrastructure. In this capacity, you will bridge the gap between visionary strategy and operational excellence. You will oversee the holistic employee lifecycle—from technical engineering talent to frontline care team members —ensuring that Vanna Health remains a resilient, high-performance, and mission-aligned organization as we scale.

Requirements

The Scaler: You have successfully navigated the "chaos-to-order" transition in high-growth startups, building processes that enable speed rather than hindering it.
Data-Informed: You use data (turnover, eNPS, engagement) to tell stories and make decisions, not just to report numbers.
Healthcare Domain Authority: 8+ years in People Ops, with 3+ years in a high-growth Digital Health or Clinical Provider setting. You understand the unique tension between "Tech" and "Care" cultures.
Empathetic & Resilient: You understand the unique emotional weight of working in the mental health space and can build support systems to prevent burnout.
Multi-State Strategist: Deep fluency in the regulatory complexities of CA, NY, and other key markets, including tax registrations and local labor nuances.
Systems Thinker: You view People Operations as a product. You don't just solve problems; you build the systems that prevent them.
Tech-Forward: You don't track licensure in a spreadsheet; you know how to implement systems that automate compliance.
Gritty Leadership: You possess the executive presence to sit in the Boardroom and the tactical grit to handle sensitive employee relations or payroll audits in the same afternoon.