Director of Nursing Operations

SEH Saint Elizabeth Medical Center•Edgewood, KY

7d•Onsite

About The Position

St. Elizabeth Healthcare is hiring a Director of Nursing Operations within our Emergency Services department. This role oversees nursing operations 24/7 across multiple facilities within the healthcare system, ensuring consistent quality care and efficient resource management. The Director leads service line strategic planning, develops system-wide nursing policies, and collaborates with other departments to align clinical and operational goals. Responsibilities include managing budgets, staffing, and ensuring compliance with regulatory standards, fostering a unified approach to patient care across the organization.

Requirements

Bachelor’s degree in Nursing and Master’s Degree as applicable to area of assigned responsibility.
If eligible, must have a Compact (multi-state) License in their primary state of residence.
Licensed to practice nursing in the state where work is being performed.
Meets contact hour requirements for Licensure, including all state-required courses.
Knowledge of management, change management and organization theory.
Ability to apply key principles in a clinical environment.
Serves as a coach and mentor in clinical area of expertise.
Budgetary experience.
Able to analyze and effect change.
5 years in a manager position.

Responsibilities

Directs and oversees a diverse team of managers/leaders of a system wide operational business unit.
Design/implement efficient services, offer revenue enhancements, monitor expenses, benchmark, encourage service excellence and provide effective communications.
Oversee staff hiring and development, evaluate job performance, offer constructive feedback, discipline as necessary, and provide ongoing coaching to ensure activities are performed within department and SEH policy.
Responsible for establishing short and long-range goals/objectives with key stakeholders through visioning which support the department, nursing and healthcare strategic plan.
Actively supports the nursing shared governance structure and assures that staffs are involved in decision-making.
Collaborates with system-wide leaders in strategic planning, decision making, goal setting, communication and coordination of patient care/ services, and allocation of resources.
Directs and oversees development and implementation of policies and procedures utilizing current research, evidence-based clinical practice, professional clinical practice guidelines, national accreditation standards, and healthcare trends to develop evidence based protocols governing client/patient clinical care and activities.
Maintains effective system-wide communication and collaboration with various departments and disciplines including physicians, patients, visitors and other stakeholders.
Manages human resources to meet clinical needs of patients.
Assures that models of care and clinical processes are consistent with any applicable state Nurse Practice Act, professional standards, St. Elizabeth Healthcare Nursing Professional Practice Model, and regulatory agency guidelines.
Manages and provides supervision for contracted services.
Develop, promote, and maintain professional relationships to ensure an environment conducive to customer service and high-quality patient care.
Ensures ongoing monitoring of patient satisfaction scores and works within the service lines across the system to establish customer service initiatives and goals.
Ensure patient experience best practices such as AIDET, leadership rounding, bedside reporting, managing up, etc. are being maintained within areas of responsibility.
Establishes and maintains an ongoing performance improvement program for all services with the business units across the system that aligns with the healthcare system performance improvement plan.
Monitors that all quality initiatives have a structured process in each area of responsibility to ensure meeting unit, service line, and organizational goals and sustaining results.
Directs and provides oversight to maintaining compliance to specific business unit regulatory and accreditation standards.
Coach, empower, and mentor managers/leaders/staff across the system to support their professional and personal growth.
Develop and support an effective communication process throughout all levels of the organization both intra and interdepartmentally.
Supports and promotes effective physician communication and engagement with staff.
Oversees and evaluates the development and implementation of all employee engagement tools to achieve and/or sustain departmental/facility/organizational goals.
Demonstrates management and leadership skills in directing operational activities and strategic initiatives.
Active in professional organizations on a local, regional and/or national level.
Participates in hospital system activities to support department and healthcare system goals/initiatives.
Participates in community benefit activities and outreach to enhance the visibility of the healthcare system and collaborative relationships.
Ensure personal program growth and development through education and/or certification.
Creates, implements, monitors, and controls designated operating and capital budgets for service lines across the system.
Accountable for budgetary compliance to defined goals/targets and expected outcomes.
Interprets and analyzes data to assess, plan, and develop capital/operational business performance which support system strategic plan.
Monitors the adjustment of staffing to meet with needs of the patient demand ensuring staff productivity.
Daily/Weekly/Monthly analysis, interpretation and reporting of financial management tools.
Prepare, present, track and self-report all threshold capital/operational business plans.
Performs other duties as assigned.