Director of Network Programs (Sr. Product Manager) - Remote

UnitedHealth Group•Eden Prairie, MN

3d•$112,700 - $193,200•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We are launching a net-new, enterprise-wide Provider Data Management Platform that will become the single source of truth for provider information across our organization. This is a mission-critical initiative: legacy systems—many brought in through years of acquisitions—will be fully decommissioned, and this new platform will serve as the required enterprise standard for all provider data needs moving forward. As Director of Network Programs, you’ll lead the strategy, build, and rollout of both the user-facing UI and the underlying data architecture. You will oversee the design of a scalable solution that captures complex provider hierarchies, ensures data governance, and integrates seamlessly with downstream applications across the enterprise. This is a demanding position, requiring an understanding of the vision of the product from the point of view of multiple customers, end users and stakeholders. The primary role of the Director is to serve the end-user, customer and stakeholders of the product by unlocking value on their behalf. You will wear many hats on an agile scrum team, from writing features, documenting requirements, managing backlog, verifying and accepting user stories, creating process flows, creating data flows, while driving & communicating both tactical and strategic vision. This is a rare opportunity to build a new product from the ground up—within the infrastructure and influence of Optum Health. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

10+ years of product management experience, with 3+ years in a leadership capacity
5+ years on an Agile software development project(s)
5+ years experience tracking, planning, working on software development projects
5+ years Business Analyst work on software development project(s)
Familiarity with tools and technologies such as: Snowflake (data warehousing), Kafka (real-time event streaming), Salesforce (workflow/CRM integration), MD Staff or equivalent credentialing platforms, Power BI (enterprise analytics and reporting)
Experience in analysis of business processes and workflows, and providing evaluations, benchmarks, and/or process improvement recommendations
Intermediate Level Microsoft Office (including Word, Excel, Outlook, Visio, OneNote, SharePoint and PowerPoint)
Proven success launching enterprise-grade, net-new platforms that replaced or consolidated legacy systems
Understanding of enterprise data architecture and integration strategies

Nice To Haves

Agile Product Manager Certification
ServiceNow experience
Experience in a large matrix environment
Healthcare Industry Experience, especially working directly or on behalf of Providers to improve their experience
CA Agile (formerly known as Rally), Aha, or equivalent agile deployment technology
Healthcare Industry Experience
Six Sigma experience
Customer Journey (especially Provider) experience
Experience in healthcare provider data, credentialing, or domains involving multi-entity data hierarchies and affiliations
Excellent communication and leadership skills with a track record of cross-functional influence

Responsibilities

Define and Drive Product Vision: Establish the strategic direction for the new provider data platform, aligning it with enterprise goals of standardization, data quality, and operational efficiency
Lead Platform Consolidation: Orchestrate the decommissioning of fragmented, legacy solutions and guide regional and business unit stakeholders through the migration to the new platform
Build from the Ground Up: Oversee the design and delivery of a brand-new, enterprise-grade UI and back-end platform that supports complex provider relationships and high-scale operations
Model Enterprise Complexity: Partner with enterprise architects, data architects and engineering to design a flexible, extensible data model capable of representing affiliations, groupings, roles, and geographic nuances across providers
Manage and Mentor Team: Lead a high-performing team of product managers and analysts, creating a solid product culture grounded in user empathy, agility, and measurable outcomes
Engage Key Stakeholders: Work closely with executive leadership and regional platform owners to drive adoption, gather requirements, and maintain alignment throughout the platform rollout
Own Integration Strategy: Ensure seamless data flows and integrations with enterprise platforms
Champion Data Governance: Build capabilities into the product that enable compliance with regulatory requirements and enterprise standards around quality, lineage, access, and auditability
QA test strategy: Risk based testing, test automation, etc. Documented test cases, and management metrics
General change management: solid vision/leadership, communication, and ensuring teams have the resources to be successful
Mange implementation and deliverables: Ensuring delivery is tracking on time and in budget
Measure and Optimize: Define key metrics for product success and continuously improve platform performance, usability, and data integrity