Director of MRO and PD Services

Fictiv

2d•$175,000 - $190,000•Remote

About The Position

The Director of MRO and PD Services is a strategic commercial leader responsible for growing the company’s Maintenance, Repair & Operations (MRO) and Product Development (PD) Services portfolio. This role combines operational expertise with business development acumen - driving service revenue, deepening customer partnerships, and delivering high-impact technical solutions that strengthen long-term value creation.

Requirements

Bachelor’s degree in Engineering, Business, or related field; MBA preferred
10+ years of experience in commercial leadership within manufacturing, industrial services, or B2B technology environments
Proven success in growing service-based revenue and leading P&L responsibility
Deep understanding of MRO operations, product development services, and customer lifecycle management
Strong financial and analytical skills with experience in pricing, forecasting, and business modeling
Excellent relationship management, negotiation, and executive communication skills

Nice To Haves

MRO and PD service revenue growth and profitability
Customer retention and satisfaction scores
Cross-sell and attach rate of services to core product sales
Operational efficiency and project delivery timelines
Employee engagement and leadership effectiveness

Responsibilities

Own the strategy and P&L for MRO and PD Services, driving sustainable growth, margin expansion, and customer loyalty
Identify new business opportunities within existing accounts and emerging markets; develop service-based revenue streams that complement core product sales
Partner with Sales, Marketing, and Product teams to build and position MRO and PD offerings as key differentiators in the market
Develop go-to-market strategies, pricing models, and value propositions that align with customer needs and profitability goals
Serve as the executive sponsor for key enterprise accounts, ensuring alignment between service delivery, innovation, and business outcomes
Translate customer feedback and market insights into actionable improvements and new service concepts
Strengthen strategic relationships with OEMs, distributors, and technology partners to enhance service scope and competitiveness
Lead high-performing teams across MRO and PD functions to deliver reliable, efficient, and innovative service solutions
Implement scalable processes for service delivery, project execution, and lifecycle support
Ensure best-in-class quality, responsiveness, and uptime through continuous improvement and digital enablement
Build, mentor, and empower a results-driven organization focused on accountability, agility, and customer value
Champion a growth mindset across the team—balancing technical depth with commercial excellence
Collaborate cross-functionally to ensure tight alignment between commercial, operational, and engineering functions