WEX-posted 6 days ago
Full-time • Director
Saint Louis, MO

The Director of Mobility Performance Marketing will be a pivotal leader, responsible for driving the overarching customer marketing strategy and communications for WEX's largest business, our North American Mobility segment. This role requires a strategic thinker capable of defining a top-down approach to customer engagement, with a strong focus on maximizing the value of our existing customer base (the “backbook”) through performance marketing, experimentation at scale, and a disciplined focus on ROI . The Director acts as the central orchestrator, managing a specialized team and defining the optimal downstream channel strategy to achieve our business goals.

  • Strategic Leadership & Communication
  • Drive and own the multi-year customer marketing strategy and communications to define the portfolio growth initiatives across the North American Mobility segment
  • Develop and implement a top-down strategic approach that aligns customer marketing initiatives with broader business objectives and growth targets
  • Act as the central orchestrator of all customer-facing marketing efforts, ensuring cohesive messaging and seamless execution across functions
  • Performance Marketing & Backbook Management
  • Own the performance marketing strategy specifically focused on the Customer Backbook (existing customer base)
  • Develop sophisticated segmentation strategies with key cross-functional partners to identify and target high-value customer groups for retention, cross-sell, and up-sell opportunities
  • Personalization - proven capability to leverage first and third party data to develop audience and customer level personalization strategies to deliver tailored journeys and value propositions to customers
  • Apply a rigorous ROI lens to all Backbook initiatives, continuously monitoring, analyzing, and optimizing campaigns for maximum return on investment
  • Experimentation - structured experimentation and AB testing discipline (audience, channel, offer, messaging etc.) with demonstrated ability to quickly test, learn and scale insights to deliver efficiencies and ROI
  • Team Management & Channel Strategy
  • Manage, mentor, and lead the dedicated marketing team , fostering an environment of continuous improvement and analytical rigor
  • Define and manage the downstream channel strategy (e.g., email, app, direct mail, SMS) to ensure optimal reach, engagement, and conversion for customer marketing campaigns
  • Command and demonstrate proven competency in utilizing core MarTech capabilities (e.g., CRM, marketing automation, content management systems, analytics platforms ) to drive measurable marketing outcomes.
  • Bachelor's degree in Marketing, Business, or a related field; MBA preferred
  • 12+ years of progressive experience in Customer Marketing, ideally with deep card portfolio management experience (financial services/technology and mobility experience a plus)
  • Proven track record of developing and executing successful top-down marketing strategies
  • Deep expertise in performance marketing, customer segmentation, and lifecycle marketing
  • Strong analytical skills with an ability to apply an ROI lens to marketing initiatives and translate complex data into actionable strategies.
  • Prior experience managing and mentoring a data-driven or analytical marketing team .
  • Exceptional communication and stakeholder management skills to serve as the orchestrator across various internal teams (Product, Sales, Finance, etc.)
  • health, dental and vision insurances
  • retirement savings plan
  • paid time off
  • health savings account
  • flexible spending accounts
  • life insurance
  • disability insurance
  • tuition reimbursement
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