Director of MIORA Operations

Life Time Inc.

15d • Hybrid

About The Position

MIORA is Life Time’s longevity and performance clinic brand, operating inside our clubs and scaling nationally. The Director of MIORA Operations will serve as the senior operational leader responsible for stabilizing, optimizing, and scaling the MIORA model. This role goes beyond traditional multi-unit management—this leader will design and implement the operating system that enables MIORA to grow efficiently while delivering a best-in-class member experience. This includes ownership of: Clinic operations and workflows, Provider network performance and stability, EMR and technology optimization, and Cross-functional integration across the Life Time ecosystem. This is a hands-on builder role for someone who thrives in complexity, moves quickly, and can bring structure, clarity, and accountability to a growing business. Regular travel to MIORA clinic locations is expected, as frequent in-person presence across markets is essential to this role.

Requirements

• Proven track record of: Scaling and optimizing operations across multiple locations, Driving performance in complex, fast-paced environments.
• Strong financial acumen with experience owning P&L.
• Experience working alongside: Providers (MDs, NPs, PAs), Clinical workflows and regulated environments.
• Demonstrated ability to: Build systems from scratch, Simplify complexity, Execute with speed and discipline.
• Bachelors Degree in related field (exercise science, dietetic, biochemistry, pharmacy, pre-med, etc..).
• 8–12+ years of experience in: Multi-site healthcare, wellness, or consumer service operations.

Nice To Haves

• Experience in: Longevity, functional medicine, concierge medicine, or premium wellness.
• Familiarity with: EMR systems and healthcare technology, Cash-pay or hybrid care models.
• Experience integrating clinical services with broader consumer ecosystems.

Responsibilities

• Own performance across all MIORA clinics, including: Same-store sales, Operational KPIs, Member experience.
• Design and implement a seamless, concierge-level experience across: Intake and onboarding, In-clinic flow, Follow-up and continuity.
• Simplify operations to reduce friction for both members and team members.
• Build and refine the MIORA operating playbook.
• Identify and eliminate operational bottlenecks across clinics.
• Standardize workflows while maintaining flexibility for member needs.
• Ensure consistent execution across all markets.
• Stabilize and scale the provider network to ensure: Consistent coverage, High productivity, Strong engagement.
• Optimize scheduling and utilization.
• Improve onboarding and ramp speed.
• Address gaps in coverage and build a sustainable staffing model.
• Lead the strategy and execution of EMR and clinic technology optimization.
• Simplify provider workflows and reduce administrative burden.
• Improve visibility into: Patient journey, Data and reporting, Operational performance.
• Partner with internal teams and vendors to build scalable, integrated systems.
• Support new clinic openings and market expansion.
• Develop and execute a repeatable launch playbook.
• Ensure strong ramp performance and operational readiness.
• Support integration of new markets and potential acquisitions.
• Partner across: Life Time Health Coaching, Personal Training (DPT), Life Time Health (LTH), Marketing and Digital.
• Ensure seamless handoffs and a connected member journey.
• Align clinic operations with broader funnel and conversion strategy.
• Define and track key performance metrics: Access (time to appointment), Show rate, Conversion, Provider productivity, Revenue per clinic.
• Build and maintain reporting (DOMO or equivalent).
• Establish strong operating rhythms (weekly/monthly reviews).
• Build, lead, and develop clinic and regional leaders.
• Establish a culture of: Accountability, Ownership, Continuous improvement.
• Develop leadership bench and succession planning.
• Partner with executive leadership on: Growth strategy, Operating priorities, Resource allocation.
• Translate strategy into clear execution plans for the field.

Benefits

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law
• Medical, dental, vision, and prescription drug coverage
• Short term and long term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
• Deferred compensation plan, if the team member meets the required income threshold

What This Job Offers

• Job Type: Full-time
• Career Level: Director