Director of Mentoring and Resource Development

Good Shepherd Services•New York, NY

11d•Onsite

About The Position

The Director of Mentoring provides strategic leadership for the design, implementation, and growth of a division-wide mentoring initiative supporting youth and young adults across the Youth & Family Wellbeing (YFWB) Division. The position develops and sustains a comprehensive mentoring framework that integrates mentoring into YFWB programs and prepares youth and staff to participate in meaningful mentoring relationships. Working with program leaders, mentoring facilitators, and community partners, the Director builds a sustainable model promoting positive youth development, educational attainment, career readiness, independent living skills, and social-emotional well-being. The Director leads mentoring strategy and program development, establishes consistent policies and quality standards, tracks outcomes, and uses data and feedback to improve participant experiences. The role supports staff facilitators and volunteer mentors through recruitment, training, coaching, and ongoing professional development; coordinates youth-mentor matching and monitors relationships; and builds partnerships that expand mentoring opportunities and resources. The position is based at 305 7th Avenue and requires regular presence at YFWB locations in Brooklyn, Manhattan, and The Bronx. It is 35 hours per week and exempt.

Requirements

Bachelor's degree in social work, education, human services, youth development, psychology, public administration, or a related field.
At least 5 years of progressively responsible experience in youth development, mentoring, workforce development, education, or related human services programs.
Demonstrated experience developing and implementing programs across multiple sites or departments.
Experience recruiting, training, supervising, and supporting volunteers.
Strong facilitation, training, and relationship-building skills.
Experience working with diverse youth populations and communities.
Strong project management, organizational, and communication skills.

Nice To Haves

Master's degree in a relevant field.
Experience managing mentoring programs and/or volunteer management systems.
Knowledge of positive youth development, trauma-informed care, restorative practices, and youth mentoring best practices.
Experience with data collection, program evaluation, and outcome measurement.
Experience building partnerships with corporate, educational, and community organizations.

Responsibilities

Develop and implement a division-wide mentoring strategy aligned with YFWB's mission, values, and goals.
Integrate mentoring into YFWB program culture and youth development practices.
Assess and improve mentoring recruitment, training, onboarding, and support systems.
Apply and model the Trauma Informed Approach, Solution Based Casework, and Sanctuary Model tools to create a supportive, non-violent, trauma-sensitive culture.
Establish policies, procedures, tools, and quality standards for consistent mentoring practices across programs.
Monitor outcomes, track mentor and mentee participation and engagement, and use data and feedback to improve the initiative.
Prepare reports and presentations for department leadership, funders, and stakeholders.
Recruit, train, and support YFWB staff representatives serving as Mentoring Facilitators.
Develop facilitator training curricula and ongoing professional development opportunities.
Work with facilitators to prepare youth and young adults for mentoring, support regular mentee check-ins, and monitor mentoring relationships.
Convene facilitator meetings and communities of practice to exchange insights, challenges, and effective practices.
Design and implement mentor recruitment strategies involving internal staff, volunteers, corporate partners, and community organizations.
Build and maintain partnerships with organizations and employers that can provide volunteer mentors.
Develop and facilitate mentor screening, onboarding, orientation, and training; provide ongoing coaching and technical support.
Implement strategies to recognize and retain mentors and strengthen their participation.
Work with facilitators to assess youth needs, interests, strengths, and goals and make appropriate mentor-mentee matches.
Select appropriate mentoring models, including one-to-one, group, peer, or hybrid approaches.
Monitor mentoring relationships and proactively address challenges or barriers.
Ensure mentoring activities are youth-centered, culturally responsive, trauma-informed, and developmentally appropriate.
Establish systems for ongoing feedback from mentors, mentees, and staff.
Facilitate monthly virtual peer-learning sessions for mentors and YFWB mentoring facilitators.
Develop resources and tools that strengthen mentoring relationships and program quality, and foster continuous learning and improvement.
Build relationships with corporate, community, educational, and nonprofit partners.
Collaborate with the External Relations Department to develop community relationships and resources that enhance mentoring opportunities.
Represent the mentoring initiative in internal and external meetings, events, and partnership-building activities.
Identify opportunities to expand mentoring resources and funding support.