Director of Membership Sales

The Players Club • Omaha, NE

2d • Onsite

About The Position

The Director of Membership Sales is responsible for developing and implementing programs and objectives designed to increase and retain membership in the Club, establishing short and long-range plans to achieve the Club’s membership sales goals. This role involves creating and implementing membership selling programs to maintain a profitable membership level, selling club memberships, upgrades, and conversions. The Director will identify target markets, develop new sales prospects through various outreach methods, and organize membership kits and promotional events. They will maintain accurate sales tracking, coordinate membership documents, and orient new members. The position also involves preparing correspondence, responding to member comments, acting as a liaison between management and members, and assisting the General Manager in developing strategies to increase member usage, satisfaction, and revenues. Additionally, the Director will contribute to marketing materials, attend special events, maintain member databases, and recruit, train, supervise, schedule, and evaluate membership office staff. Budget management and adherence to short- and long-range sales goals are also key responsibilities, along with evaluating selling strategies and attending staff meetings.

Requirements

• A Bachelor’s degree in Hospitality or Resort Management, Business Administration, Public Relations or related major and 3 years of relevant work experience.
• Two to three years’ related experience and/or training in a private club environment.
• Demonstrated ability to oversee the activities of Membership Sales department and control its budget.
• Ability to establish and maintain effective relationships with members, guests, department managers, administrative staff, and the general public.
• Proficient in Outlook, internet applications, knowledge of MS Word, PowerPoint, and Excel applications.
• Excellent team player with ability to work hands on in a fast-paced environment.
• Demonstrated results oriented and capable of working with minimal direction.
• Excellent listening and positive interpersonal skills.
• Strong closing abilities, excellent prospecting techniques, including cold calling.
• Must possess excellent communication skills, including strong verbal, written and presentation skills.
• Ability to communicate effectively with members, guests, and staff of diverse backgrounds, cultures, and education levels.

Responsibilities

• Creation and implementation of membership selling programs to maintain a profitable membership level within the club.
• Selling club memberships, upgrades, conversions and membership changes.
• Determine markets to be canvassed for qualified individuals and complete and maintain perpetual member invitee roster.
• Develop new sales prospects by contacting individuals, groups, and companies in the community.
• Follow-up on telemarketing efforts, member referrals, leads, catering contracts, newspaper articles, lists, publications, etc.
• Organize the production of membership kits for sales calls and direct mail activities.
• Maintain accurate and up-to-date membership sales tracking and reports.
• Coordinate the preparation, organization, and implementation of Member promotional and marketing events to be scheduled at the club.
• Coordinate the completion and receipt of all Membership documents required for the sale of Memberships.
• Orient new members into the club by introducing them to key staff, members, and scheduling their introductory appointments.
• Prepare correspondence and handle telephone calls to Members and prospective Members.
• Effectively respond to member comments in accordance with club policies and rules.
• Use ideas, feedback, and suggestions to continuously improve the services provided to members.
• Act as a liaison between Club management and members.
• Listen to members’ concerns and complaints and report them to the General Manager.
• Assist General Manager in the development and recommendation of activities that will increase member usage and participation, member satisfaction level, and gross revenues.
• Assist in the writing of all membership marketing materials, member surveys, and media releases.
• Attend special events and activities to provide sales information and tours.
• Maintain prospective member information and individual files for each Club member and enter all information into Member Database.
• Recruit, train, supervise, schedule and evaluate membership office staff according to established club policies and procedures.
• Develop and adhere to a department budget; after approval, monitor and take corrective action as necessary to help assure that budget goals are attained.
• Establish short- and long-range goals to achieve membership sales objectives.
• Evaluate effectiveness of selling strategies, recommend and implement changes as appropriate to attain goals.
• Attend staff meetings.
• Perform other assignments made by the General Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager