Director of Membership and Engagement

Florida Veterinary Medical Association•Belle Isle, FL

9h•Onsite

About The Position

The Florida Veterinary Medical Association (FVMA) is seeking a strategic, relationship-driven Director of Membership and Engagement to lead membership growth, retention, and engagement efforts across the organization. This is a leadership role for someone who understands how to build strong member communities, use data to drive decisions, and create a high-quality member experience from onboarding through renewal and long-term engagement. The Director will play a key role in supporting one of the Association's core revenue streams while strengthening the value and connection members feel with FVMA.

Requirements

Bachelor's degree or equivalent combination of education and relevant experience
5+ years of related experience in membership, association management, engagement, customer success, or a similar field
Experience working in a membership-based organization, association, or nonprofit preferred
Supervisory experience, including coaching and managing staff performance
Experience with database management, reporting, and member data analysis
Strong communication, presentation, and interpersonal skills
Excellent organizational and project management abilities
Proficiency with Microsoft Office, Adobe Acrobat, and web-based systems
A member-first mindset with strong judgment, initiative, and attention to detail

Responsibilities

Lead the strategy and day-to-day execution of programs that support membership recruitment, retention, renewal, engagement, and certification operations.
Work closely with internal teams, external partners, volunteer leaders, and professional veterinary groups to ensure members are informed, supported, and connected.
Lead membership growth and retention strategies across member segments.
Oversee onboarding, renewal communications, and at-risk member outreach.
Enhance the overall member experience and increase engagement with FVMA programs, benefits, and services.
Support CVT and CVA certification-related membership and continuing education record management.
Track and analyze membership trends, performance metrics, and retention outcomes.
Prepare dashboards and reports to support leadership decision-making.
Partner across departments to align communications, member services, and organizational priorities.
Manage relationships with veterinary students, local veterinary medical associations, benefit providers, and other stakeholders.
Supervise up to two team members and foster a responsive, service-focused team culture.
Represent FVMA at meetings, events, conferences, and partner functions as needed.