Director of Member Training

CertainPath™ • Addison, TX

6h

About The Position

At CertainPath, we help home service business owners build stronger, more profitable companies through proven systems, expert coaching, and industry-leading training. Our members rely on us to provide the tools, knowledge, and strategies they need to scale their businesses — and training is at the center of that mission. We’re looking for a Director of Member Training to lead the next evolution of our training programs. This role will own the strategy, execution, and continuous improvement of our learning experiences while developing a high-performing team of facilitators who deliver measurable value to our members. This is an opportunity for a strategic training leader who knows how to build scalable programs, develop exceptional trainers, leverage data, and connect learning initiatives directly to business outcomes.

Requirements

• 10+ years of experience leading training programs, learning initiatives, or a training function.
• Proven success building and scaling impactful training programs.
• Experience coaching, developing, and improving facilitator or instructor performance.
• Strong understanding of adult learning principles and effective instructional delivery.
• Ability to connect training initiatives to measurable business results.
• Experience using data, KPIs, feedback, and analytics to drive decisions.
• Strong leadership skills with the ability to coach teams, create accountability, and influence stakeholders.
• Experience with LMS platforms, CRM systems, and Microsoft Office tools.
• Experience in the home services, trades, construction, or membership-based industries.

Nice To Haves

• You are a builder, coach, and strategist.
• You’re energized by creating programs that don’t just educate, but change behaviors, improve performance, and drive results.
• You balance big-picture thinking with hands-on execution.
• You know how to inspire a team, hold high standards, build relationships, and create learning experiences that make a lasting impact.
• If you’re passionate about developing people and helping business owners succeed, we’d love to meet you.

Responsibilities

• Own and execute the strategic vision for CertainPath Training, ensuring our programs align with member needs, business goals, and industry trends.
• Evaluate current training offerings, identify opportunities for improvement, and develop new programs that increase member engagement and success.
• Partner cross-functionally with content, marketing, sales, coaching, and leadership teams to expand the impact of our training solutions.
• Increase participation, adoption, and retention of CertainPath Training programs.
• Develop strategies that demonstrate the value and business impact of training for our members.
• Expand onsite training opportunities by identifying member needs and delivering customized learning solutions.
• Partner directly with members to create training plans that improve operational performance and business results.
• Develop scalable processes, systems, and reporting tools that improve efficiency and consistency.
• Manage budgets, resources, and investments to maximize impact and support growth.
• Lead, mentor, and develop the Training team through clear expectations, coaching, accountability, and performance management.
• Lead train-the-trainer initiatives focused on adult learning principles, engagement strategies, and best-in-class delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed