Director of Meetings and Operations Support

Presbyterian Church USA•Louisville, KY

9h•Onsite

About The Position

The Director of Meetings and Operations Support is responsible for two distinct and essential functions: national meeting planning and internal operations support. This role requires the courage to navigate complexity, the nimbleness to adapt in a fast-moving environment, and the trustworthiness to steward organizational resources and relationships with care. The Director works cross-functionally with the Director of Organizational Development and the Director of Financial Planning & Effectiveness, serving as a connective thread across the organization's strategic and operational life. The Director also works closely with different areas of the Administrative Services Group, particularly Building Services. This is a position for someone who thrives on building systems, serving people well, and leading with both competence and heart.

Requirements

Bachelor's degree in a related field (nonprofit management, business or not-for-profit administration, hospitality, or equivalent experience)
Minimum 7 years of progressive experience in operations management, meeting/event planning, or a related field, with at least 3 years in a leadership role
Demonstrated experience managing complex national convenings
Proven ability to manage budgets, vendor relationships, and cross-functional projects simultaneously
Strong written and verbal communication skills across organizational levels
Proficiency with the Microsoft suite of software products and project management tools and virtual meeting platforms
Ability to travel nationally as required (estimated 10–20%)

Nice To Haves

Experience in a nonprofit or mission-driven organization
Familiarity with organizational development or human resources practices
Experience with financial reporting and budget oversight
Certified Meeting Professional (CMP) or similar credential
Ability to speak and understand Korean and/or Spanish

Responsibilities

Oversee the design, coordination, and management all logistics for national in-person, virtual, and hybrid meetings and conferences
Ensure the development and management of meeting budgets in partnership with the Director of Financial Planning
Negotiate and manage contracts with venues, vendors, and service providers; look for efficiencies and exclusive use contracts if feasible and cost-saving
Ensure the creation and maintenance of detailed project plans, timelines, and run-of-show documents for all major convenings, making sure information is available and shared as appropriate
With partners, evaluate meeting effectiveness and incorporate feedback for continuous improvement
Anticipate and respond to challenges and emerging needs with agility
Oversee and continuously improve operational policies, processes, and systems across a 250-person national organization
Develop and maintain effective feedback loop that enhance effectiveness.
Partner with the Director of Financial Planning on operational budget management, procurement, and financial reporting
Manage vendor relationships, contracts, and organizational resources with integrity and fiscal responsibility
Support cross-functional initiatives with the Director of Organizational Development, ensuring operations align with people and culture strategies
Develop and maintain internal communication systems and documentation related to operational support that support organizational transparency
Identify operational gaps and proactively propose solutions that increase organizational capacity