Director of Medical Services

Community Reach Center • Westminster, CO

2d

About The Position

The Director of Medical Service provides strategic and operational leadership to the medical services team within a community mental health environment. This role ensures high-quality, trauma-informed, and recovery-oriented care is delivered across all clinical programs. The Director oversees staffing, compliance, clinical protocols, and interdisciplinary collaboration to support the on-going needs of CRCs consumers, staff, collaborators, and fiscal responsibility. . The Director plays a key role in workforce development, quality improvement, and aligning medica services practices with organizational goals and regulatory standards.

Requirements

• Bachelor of Science in Nursing (BSN) from an accredited institution.
• Active Registered Nurse (RN) license in the State of Colorado.
• Minimum of 5 years of clinical nursing experience, preferably in behavioral health or community-based settings.
• At least 2–3 years of supervisory or management experience in a healthcare or behavioral health environment.
• Regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting is required.
• Regular, predictable attendance is required.

Responsibilities

• Oversee daily operations of medical services teams across all clinical sites.
• Develop, implement, and monitor clinical protocols and procedures to ensure safe, effective care.
• Provides direct, and indirect consumer care daily.
• Ensure compliance with state, federal, and accreditation standards (e.g., HIPAA, OSHA, etc.).
• Lead recruitment, onboarding, training, and performance management of assigned staff.
• Collaborate with behavioral health providers, case managers, and leadership to support care delivery.
• Monitor and improve clinical quality metrics, documentation standards, and patient outcomes.
• Manage inventory and administration of medications, including psychotropic and injectable treatments.
• Respond to clinical emergencies and provide guidance on crisis intervention protocols.
• Support health equity initiatives and culturally responsive care practices.
• Participate in strategic planning and budgeting.
• Demonstrates the ability to assess and align departmental capacity with organizational goals.
• Proactively identifies service demands and allocates resources to ensure optimal performance and sustainability.
• Balances short-term needs with long-term planning to support growth and impact.
• Collaborates across teams to address gaps and maximize efficiency.
• Maintains a clear understanding of staffing, workload, and infrastructure requirements
• Lead by example to inspire trust and foster a positive team culture.
• Guide, mentor, and empower team members to maximize their potential, providing ongoing support and feedback for continuous growth.
• Build strong, trusting relationships within the team to encourage collaboration and open communication.
• Leads assigned projects with full ownership and strategic oversight, from initiation through completion.
• Develops comprehensive project charters, identifies and mobilizes cross-functional project teams, and manages timelines, deliverables, and resource allocation.
• Exercises sound judgment and autonomy in decision-making, ensuring alignment with organizational goals.
• Prepares next-step recommendations for executive review and monitors outcomes post-launch to ensure sustainability and impact.
• Apply advanced problem-solving skills to navigate complex challenges.
• Proactively identify potential issues, propose innovative solutions, and implement changes that align with organizational objectives.
• Build and maintain strong relationships based on mutual respect and trust, both within the team and with external stakeholders.
• Demonstrate integrity and transparency in decision-making, ensuring that actions and outcomes are aligned with company values and goals.
• Mentor and develop less experienced team members, offering guidance and support for their professional growth.
• Foster a learning environment by sharing knowledge, providing constructive feedback, and encouraging a continuous improvement mindset.
• Work closely with cross-functional teams to drive project success.
• Use your leadership skills to influence decision-making and ensure alignment between various stakeholders.
• Cultivate a collaborative environment where diverse perspectives are valued, and the team works together to achieve shared goals.
• Communicates clearly, consistently, and transparently across all levels of the organization.
• Provides timely updates on progress, challenges, and successes to internal and external stakeholders to ensure alignment and shared understanding.
• Demonstrates strong communication judgment by tailoring messaging to diverse audiences.
• Additionally, is responsible for accurately and effectively conveying agency decisions and directives from Executive and Senior Leadership to Program Leadership and agency staff, ensuring clarity, accountability, and organizational cohesion.
• Accountable for the performance of programs and staff within the division, with director-level success measured by overall division outcomes.
• Proactively monitors and analyzes key performance indicators (KPIs) to assess effectiveness, identify trends, and drive continuous improvement.
• Leads efforts to streamline workflows and implement best practices that enhance operational excellence.
• Uses subject matter expertise to foster innovation and team alignment.
• Additionally, serves as a key conduit for organizational communication—responsible for accurately and effectively conveying executive and senior leadership decisions and directives to program managers and frontline staff.
• Serve as a role model for a collaborative, team-oriented approach across all organizational levels, consistently demonstrating compliance with agency policies, the employee handbook, and promoting positive communication.
• Evaluate and align daily operations with the agency's mission of "enhancing the health of our community," while upholding the strategic pillars of Consumers, Collaborators, Staff, and Fiscal Responsibility in all decision-making and actions.

Benefits

• Competitive compensation
• 401K with matching
• Wellness Program
• Health Insurance Reimbursement Allocation
• Medical, dental, and vision insurance
• Internal Opportunities & Free trainings
• Shift differential pay when applicable
• Bilingual stipend pay
• 24/7 Employee Assistance Program to support mental health and a balanced lifestyle
• Opportunity for cross-licensure sponsorship if eligible & applicable
• Excellent PTO & Paid Holiday
• Tuition Reimbursement
• Loan Forgiveness options including National Heath Service Corps, Colorado Health Service Corps and Public Student Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Director