Director of Marketing Operations – Remote

Symetra

7d • Remote

About The Position

Symetra is seeking a Director of Marketing Operations to help marketing operate more clearly, efficiently, and predictably at scale. This role plays a critical part in how strategy becomes execution—bringing structure to complex work, improving delivery, and helping teams adapt and perform in a constantly changing environment. As Director of Marketing Operations, you’ll define and lead how marketing work gets planned and delivered across the enterprise. You’ll partner closely with senior leaders to translate priorities into action, guide tradeoffs, and strengthen execution across highly cross‑functional teams. This role is ideal for a leader who thrives in ambiguity, enjoys building clarity where none exists, and knows how to drive meaningful change without over‑engineering process.

Requirements

• 12–15+ years of experience in marketing operations, program management, or related leadership roles
• Proven ability to design and evolve operating models that support scale and change
• Comfortable leading through ambiguity and influencing senior stakeholders
• Strong judgment around prioritization, sequencing, and tradeoffs
• Experienced people leader who builds trust and develops talent
• Able to simplify complex ideas and communicate clearly at all levels
• Familiar with modern marketing workflows, digital practices, and martech ecosystems
• High school diploma required

Nice To Haves

• Experience with AI, automation, or operational innovation is a plus
• College degree preferred

Responsibilities

• Define and evolve how marketing work is planned, prioritized, and executed at scale
• Partner with senior leaders to translate strategy into delivery, including sequencing, capacity planning, and prioritization
• Establish scalable planning and intake frameworks that bring clarity to complex work
• Improve visibility, alignment, and predictability across cross‑functional initiatives
• Identify risks and dependencies early, helping leaders make informed tradeoffs
• Reduce rework and friction through better planning and execution discipline
• Lead and develop a team of marketing operations and program management professionals
• Set clear expectations and standards while allowing flexibility for different teams and needs
• Foster accountability, collaboration, and continuous improvement
• Identify opportunities to improve efficiency through automation, AI, and modern ways of working
• Partner with marketing, analytics, and technology teams to deliver practical, high‑impact solutions
• Ensure innovation is aligned to business needs and implemented responsibly
• Oversee key marketing vendors and partners, ensuring quality, performance, and cost effectiveness
• Partner with Procurement and Finance on budgeting, forecasting, and contracts

Benefits

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED