Director of Marketing Operations

Tripleseat • Concord, MA

2d • $165,000 - $190,000

About The Position

The Director of Marketing Operations is responsible for building and scaling the marketing engine that powers growth. This role owns the marketing tech stack, data infrastructure, reporting, and operational processes that enable efficient execution and measurable impact. This leader will define the martech and AI strategy while building a team to support a high-performing marketing organization.

This role reports to the SVP of Marketing.

Requirements

• 8+ years in marketing operations or revenue operations roles
• Deep expertise in HubSpot, Salesforce, and modern marketing tech stacks
• Strong analytical and systems-thinking mindset
• Proven experience building teams and scaling operations in a growth environment
• Experience managing complex, cross-functional marketing environments

Responsibilities

• Define and own the marketing technology and AI strategy aligned with business goals
• Evaluate, implement, and optimize tools across the marketing stack
• Identify opportunities to leverage AI for efficiency, personalization, and performance
• Own and optimize core platforms including HubSpot, Salesforce, and related tools
• Ensure seamless integration across systems to support data accuracy and workflow efficiency
• Maintain data hygiene, governance, and compliance
• Partner closely with IT to align on systems architecture, security, and scalability
• Build and manage the marketing operating system that prioritizes, routes, and tracks all marketing initiatives
• Act as the central hub for coordinating campaigns, projects, and resources across marketing
• Create processes that ensure alignment, efficiency, and accountability across teams
• Define and optimize campaign management processes from planning through execution and measurement
• Own lead lifecycle management, including lead routing, scoring, qualification, and handoff to sales
• Ensure alignment with revenue teams on SLAs, definitions, and funnel stages
• Continuously improve conversion rates and pipeline efficiency through process optimization
• Develop and own marketing reporting frameworks, dashboards, and attribution models
• Provide clear visibility into performance, pipeline contribution, and ROI
• Deliver actionable insights to marketing and executive leadership
• Build, lead, and scale a high-performing marketing operations team
• Establish best practices, documentation, and scalable processes
• Partner closely with Revenue Operations to align on funnel definitions, reporting, and pipeline management
• Collaborate with sales operations, finance, and marketing leadership to ensure alignment on goals, metrics, and systems
• Support demand generation, product marketing, and brand teams with operational excellence

Benefits

• Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of.
• Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances.
• 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement.
• Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security.
• Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance.
• Pet Insurance: Tripleseat recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 101-250 employees