Director of Marketing Alliances - Margaritaville Vacation Club

Travel + Leisure Co.•Orlando, FL

3d•Hybrid

About The Position

This role will support the Margaritaville Vacation Club marketing operations including setting up new marketing partnerships within Margaritaville Hotels & Resorts, overseeing vendor relationships and leading the Margaritaville at Sea cruise operations. This role will be a hybrid role (onboard ship requirements and in office/remote requirements).

Requirements

High school diploma required, college degree preferred (business or related field)
Strong organizational skills and attention to detail required.
Strong communication skills and proven leadership experience.
Strong people skills with the ability to build solid relationships with individuals at all levels, in multiple geographies, business functions and within different companies.
Demonstrated ability to communicate decisions and recommendations to senior management in a clear and concise manner.
Capable of conflict resolution and customer service escalations.
Demonstrated ability to multi-task and make effective decisions that align with company’s direction
Microsoft Office – Excel and PowerPoint
Management/supervisory experience required
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Nice To Haves

Margaritaville Vacation Club mini-vacation package product knowledge a plus
Journey, WSA Worksheet, E-worksheet, E-credit systems knowledge preferred but not required
7+ years in timeshare or hospitality sales and marketing preferred

Responsibilities

Grow marketing operations by establishing additional marketing opportunities within Margaritaville Hotel and Resorts.
Manage relationships with hotel General Managers and oversee marketing operations to ensure teams are operating within brand guidelines and deliver exceptional guest experience while driving business results.
Manage multiple vendor relationships for Margaritaville Vacation Club face-to-face packages sales teams. Ensure vendor teams are following processes / procedures/ policies, while meeting performance expectations.
Work collaboratively with AVP Retail Package Sales for Margaritaville hotel & resort locations.
Work collaboratively with Director of Sales & Marketing contact center for package activations support and Director of Sales & Marketing leaders at new and existing Margaritaville branded locations.
Provide guidance on optimization of revenue and strategic direction of future package sales.
Establish processes with field locations to ensure brand standards are followed and audited.
Communication liaison with the Margaritaville at Sea shipboard operations team, Margaritaville Vacation Club corporate team and the onboard marketing vendor leadership team.
Monitor and ensure alignment of all MVAS practices in compliance with our agreement.
Creating the operations schedule for each sailing. This includes setting the timing of all Margaritaville Vacation Club events (raffles, marketing hours, etc.) and the onboard location for each event. This includes coordinating with the Margaritaville at Sea Cruise Director to ensure T+L schedule does not overlap with key shipboard events. Any new ideas or process changes require to be written out and submitted to Margaritaville at Sea shipboard team for approval prior to implementation.
Responsible for providing Nightly reports to include, but not limited to, number of packages booked, rectifying room charges to purchases and performance by agent to SVP Margaritaville
Performing quality control audits of all Margaritaville Vacation Club processes and operations activities that occur at sea. This is to ensure any vendor or T+L associate adheres to established processes and acts within the Margaritaville brand and T+L guidelines.
Document any customer service escalations via email and follow up with appropriate communication and / or phone calls as needed. Ensure escalation has been resolved through to resolution.
Setup and book all vendor and/or T+L associate cabins prior to each sailing
Ensuring all requirements and documents are met for vendors/associates to participate in cruise
Handling invoices for room charges and submitting appropriately
Ensuring all invoices are tracked and submitted for payment processing in a timely manner
Ensuring all associates have required equipment / uniforms / signed paperwork
Onboarding vendor and/or T+L associates on cruise to the Margaritaville brand
Provide monthly reporting on cruise operations, package sales and performance