Director of Maintenance Field Operations

Advanced Technology Services•Chicago, IL

5d•$185,000 - $210,000•Onsite

About The Position

ATS is a company with a presence in the United States, Mexico and the United Kingdom, founded in 1985. We are professionals in Industrial Maintenance and we make factories run better. This role is responsible for driving a culture of safety and wellness, inspiring and providing clarity on vision and strategy, owning the ATS culture, supporting employee learning and growth, and ensuring and driving business results across a portfolio of business. The Director will manage P&Ls, lead change management, and build strong relationships with customers.

Requirements

Bachelor’s degree in business, engineering, operations management, or a related field and eight years of experience with business / operational management in a related industry or an equivalent combination of education and experience.
Strong understanding of manufacturing work environment.
Demonstrated leadership ability.
High emotional intelligence quotient with ability to effectively interact with multiple stakeholders, i.e., technicians, site leadership, ATS senior leadership, and customers.
Solid financial acumen and experience managing P&Ls and financial forecasting.
Experience leading change management in an organization.
Demonstrated capability to think strategically and to articulate strategic plans.
Extensive travel required.

Nice To Haves

Maintenance management experience preferred.
Experience leading managers across multiple locations preferred.
Proven experience with operational excellence & continuous improvement methodologies.
Experience with new customer integrations or startup activities.

Responsibilities

Drives a culture of safety and wellness through personal example and through actively engaging sites in the achievement of safety objectives.
Fosters preventive measures, encourages education, and completes auditing activity to create an environment for zero incidents.
Leads and deploys ATS’s safety initiatives and employee health and wellness in support of our Beyond Zero initiatives.
Engages and leads all safety investigations for incidents involving CLSRs/LOTO and accidents.
Is accountable for his/her actions and behaviors, driving accountability to priorities and goals through clear communication of what needs to be done and why.
Demonstrates a thorough understanding of the vision, executing both long-term and short-term strategies, enabling direct reports to understand the value of site-level initiatives to the achievement of company-wide objectives.
Acts as a champion for positive change, and coaches direct reports in the effective communication and implementation of new/revised processes and procedures.
Provides leadership in formulating and administering company policies and best practices, including role modeling as well as teaching and setting expectations for ATS Culture behaviors.
Observes team interactions to monitor engagement and identify potential concerns. Investigates for root cause issues when there are engagement gaps.
Actively supports engagement surveys, working with the Site Manager to develop corrective action plans and to ensure completion of identified actions.
Models the key competencies for ATS leaders, promoting the competency model and coaching others in the consistent demonstration of leadership behaviors.
Builds a culture of engaged, high performing employees by setting clear expectations, providing opportunities for growth and development, and giving ongoing performance feedback.
Ensures that site technician skills assessments, training and development plans are in place and are actively used for development, promotion, and performance management purposes.
Recognizes employees’ contributions to the organization and encourages best practice sharing across the organization.
Collaborates with HR Business Partners to resolve people-related issues and to share business updates as well as future actions/opportunities to ensure proactive people support plans are in place.
Ensures that the Operating System is fully understood, frequently reinforced, and embedded across all locations.
Ensures that all sites develop and execute a site-specific maintenance plan per ATS standards.
Monitors service level KPIs, Balanced Scorecard and customer dashboards.
Delivers quarter by quarter financial results across the portfolio of business within the area of responsibility.
Accountable for improving efficiency and effectiveness of workforce through the management of labor hours, labor utilization, backlog hours, PM optimization, and the implementation of tools and processes designed to improve labor productivity across their portfolio of business.
Hires new employees with an eye to future potential; identifies current strong performers with growth potential; and executes succession planning to ensure bench strength for critical positions.
Builds strong relationships with site and division customers in the context of customer expectations and ATS commitments. Promotes customer loyalty via customer surveys, effective communication, and responsive actions.
Supports the Site Manager where contract changes or interpretation is required.
Ensures customer satisfaction by understanding the unique needs of each customer, facilitating solution development, following up on progress, and assisting managers with taking corrective actions as needed.
Reviews operational metrics with customers to measure, illustrate, and communicate ATS’s value.
Executes organizational support and growth strategies for area.
Collaborates with the team and with existing customers to expand ATS’s business, including opportunities for cost savings, quality improvements, and new ways to leverage the ATS relationship.
Engages the sales team on new business opportunities through collaborating on assessments, developing new contract solutions, and creating models to support the scope of the potential new contract.