Loan Operations - Director

NBH Bank•Kansas City, MO

7d•Onsite

About The Position

As the Director of Loan Operations, you will provide strategic leadership and oversight for a centralized Loan Operations Department, which includes Loan Documentation, Quality Assurance, Construction Draws, Loan Accounting/Servicing, Loss Share, Imaging, and Post Closing. This role is responsible for developing and implementing policies, processes, and resources to ensure operational excellence, regulatory compliance, and risk management across all lending products. Additionally, you will have the responsibility to lead and manage the Loan Operations team, including performance evaluations, organizational structure, and resource planning.

Requirements

Bachelor’s degree in business administration, Accounting, Auditor or equivalent combination of education and related work experience.
15+ years of relevant job experience in risk-related field, bank regulatory agency or consulting.
10+ years of previous supervisory or management experience.

Nice To Haves

Master’s degree in business administration, Accounting, Auditor or equivalent combination of education and related work experience.
20+ years of relevant job experience in risk-related field, bank regulatory agency or consulting.
Strong judgment and decision-making ability.
Exceptional project management and multitasking skills.
Excellent verbal, written, and interpersonal communication.
Advanced analytical skills and attention to detail.
In-depth knowledge of banking regulations and loan processes.
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

Oversee all aspects of loan operations, including documentation, quality assurance, construction draws, loan servicing, quality assurance, and compliance.
Collaborate with Relationship Managers, Legal Counsel, Compliance Officers, Internal Auditors, and Regulatory Agencies to ensure positive outcomes.
Drive process improvement and technology integration, including AI implementation to enhance efficiency and accuracy.
Prepare annual budgets, recommend salary adjustments, and maintain organizational charts.
Manage integration of acquired banks into centralized operations, ensuring smooth transitions and adherence to standards.
Partner with Enterprise Technology and vendors to optimize systems and vendor relationships.
Maintain compliance with all applicable regulations, including BSA and OFAC requirements.
Provide leadership in risk management, policy/procedural development, and quality control initiatives.
All associates are expected to maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.