Director of Linear Broadcast Ad Operations

Hearst•Charlotte, NC

16h•Onsite

About The Position

The HTV Charlotte Ad Operations team supports Hearst Television’s 35 stations nationwide by managing the execution, accuracy, and delivery of advertising campaigns across linear and digital platforms. Ad Operations serve as the operational backbone of the revenue engine overseeing order entry, inventory management, advertising copy, log production ensuring campaigns run as sold. The Director of Ad Operations leads the team’s day-to-day operations while improving how we work. This role focuses on building better processes, structuring the team for success, and partnering across the business to support revenue. This role requires in-office presence a minimum of four days per week.

Requirements

10+ years of experience in Television and/or Cable Ad Operations
10+ years of experience managing large teams
Strong knowledge of related ad tech platforms, processes and workflows
Experience driving operational strategy and process improvement
Proven ability to influence cross-functional stakeholders
Strong analytical, problem-solving, and communication skills
A strategic leader who values accountability, innovation, and continuous improvement

Responsibilities

Lead and develop a team of senior managers and their expanded teams, fostering a high-performance and accountable culture
Set clear expectations and create an environment where people can grow, take ownership, and do their best work
Serve as the primary escalation point for complex operational and personnel challenges
Work closely with Sales, Finance, and other departments to keep operations running smoothly
Evaluate current workflows, systems, and team structures; implement scalable solutions to support growth
Lead short- and long-term planning and key operational initiatives
Drive continuous improvement through smarter processes, automation, and standardization
Establish and/or enhance service level agreements (SLA) with sales, finance, audit and other internal constituents
Oversee operational systems, policies, and procedures
Partner with Product and Technology on system enhancements (e.g., WideOrbit and future platforms)
Use data and reporting to drive informed decision-making
Support enterprise initiatives including CRM evolution and digital integration
Manage fulfillment systems technology partners, contract negotiations/extensions, service level communications, etc.
Lead high-impact, cross-functional initiatives across cross-functional teams
Support change management for new tools, processes, and organizational shifts