Lifestyle Director

Access Management•Orlando, FL

1d•$75,000 - $85,000•Onsite

About The Position

The Director of Lifestyle is responsible for creating, planning, and executing a vibrant hospitality-driven lifestyle program for a luxury multifamily community. This role oversees resident engagement, amenity operations, special events, and the supervision of amenity staff. The Director serves as the community's hospitality ambassador, ensuring residents and guests enjoy a best-in-class lifestyle experience through daily activities, social programming, wellness initiatives, entertainment, and exceptional resident service. This position requires a highly organized, energetic, resident-focused professional with strong event management, hospitality, and team leadership experience.

Requirements

3-5 years of experience in multifamily lifestyle programming, hospitality, resort operations, hotels, vacation rentals, destination clubs, or related industries.
Experience planning and executing events and community programming.
Experience supervising staff and managing daily operations.
Strong customer service and relationship-building skills.
Excellent organizational, project management, and communication skills.
Strong knowledge of Microsoft Office Suite, Outlook, and community engagement software.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Experience in luxury multifamily communities, hospitality, vacation rental operations, or resort-style environments.
Experience managing amenity facilities and recreational programming.
CPR, First Aid, or hospitality-related certifications.

Responsibilities

Deliver exceptional customer service to residents, guests, owners, and visitors.
Foster a welcoming, engaging, and hospitality-focused atmosphere throughout the community.
Serve as the primary ambassador for community lifestyle programming and resident engagement.
Maintain a professional appearance and positive attitude at all times.
Resolve resident and guest concerns promptly and professionally.
Collaborate closely with property management, marketing, maintenance, and operations teams.
Work independently while effectively managing multiple priorities and deadlines.
Directly supervise amenity staff and other lifestyle team members as assigned.
Ensure all amenity areas are properly staffed and operating efficiently.
Conduct routine inspections of amenity spaces to ensure cleanliness, safety, presentation, and service standards are maintained.
Develop and implement operating procedures and service standards for amenity staff.
Partner with maintenance and operations teams regarding facility needs, repairs, and improvements.
Develop and execute a year-round calendar of lifestyle events, activities, and experiences for residents and vacation rental guests.
Plan daily, weekly, seasonal, and holiday programming that enhances the overall community experience.
Coordinate social events, wellness classes, poolside activities, live entertainment, themed events, family programming, and community celebrations.
Create memorable resident and guest experiences that encourage retention, referrals, and positive online reviews.
Manage all event logistics including vendor coordination, entertainment contracts, setup, breakdown, staffing, and safety protocols.
Maintain detailed event planning timelines, budgets, and operational checklists.
Evaluate event success through participation metrics, surveys, and resident feedback.
Create welcoming experiences and orientation opportunities for new residents and arriving guests.
Coordinate activities that showcase community amenities and local attractions.
Enhance resident and guest satisfaction through innovative programming and personalized service.
Support guest retention and community reputation initiatives through exceptional experiences.
Promote events and amenities through social media, email communications, resident apps, websites, and community platforms.
Create and distribute monthly activity calendars, newsletters, and promotional materials.
Partner with marketing to showcase the community lifestyle through content creation and storytelling.
Assist with resident onboarding and community integration programs.
Establish and maintain relationships with local businesses, entertainers, instructors, and community partners.
Negotiate contracts and pricing for programming and events.
Maintain vendor compliance documentation in accordance with company policies.
Develop and manage lifestyle and amenity budgets to maximize value and participation.
Track attendance, participation, and program performance metrics.
Prepare reports and recommendations regarding program success and future opportunities.
Ensure all events and activities comply with company policies, safety regulations, and insurance requirements.
Maintain organized records of contracts, invoices, permits, and event documentation.
Collaborate with corporate teams to ensure compliance with operational standards and risk management requirements.
Maintain the highest standards of professionalism and ethics.
Participate in community meetings and leadership discussions.
Support special projects and operational initiatives as assigned.
Maintain knowledge of company policies, procedures, and community standards.
Follow all safety protocols and emergency procedures.
Perform additional duties as necessary to support community operations and resident satisfaction.